ESSENTIAL JOB FUNCTIONS:
- Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
standards and ensure facility compliance.
- Maintains high level of customer service and positive donor experience in line with company
values and culture.
- Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
maintains an orderly work area with sufficient supplies to meet production demands.
- Maintains Donor Center equipment based on Standard Operating Procedures and applicable
manufacturer instructions.
- Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
of plasma product.
- Maintains Donor confidentiality based on company policy.
- Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
- Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
daily/monthly) on equipment.
- Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
waste.
- Performs other job-related tasks, as assigned.
Donor Eligibility:
- Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
- Performs donor vitals evaluation per Standard Operations Procedure.
- Performs finger stick for Microhematocrit and Total Protein determination.
- Registers applicant donors per Standard Operating Procedures.
Plasma Collection:
- Sets up and prepares all equipment and disposable supplies for venipuncture and
plasmapheresis procedures per standard operating procedures.
- Disconnects donor after plasmapheresis process is completed per standard operating
procedures.
- Maintains proper ratio to ensure donor safety and quality of product.
- Operates the automated plasmapheresis machines including response and evaluation of all
machine alarms and alerts, responds to donor adverse events, and documents exceptions.
Product Processing:
- Prompt and sterile collection and storage of plasma product and samples per Standard Operating
Procedures.
- Handles tested and untested product, as well as product with unsuitable test results.
- Properly organize samples and product in a walk-in storage freezer per Standard Operating
Procedures.
- Prepares product and samples for shipments, per Standard Operating Procedures and federal
transportation regulations.
- Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
equipment is not functioning properly. Record variance if applicable.
JOB SPECIFICATIONS:
- High school diploma or equivalent (GED) required.
- Three (3) months’ experience in clerical or customer service position preferred.
- Specific certification or licensing based on State requirements.
- Basic computer knowledge and skills required.
- Ability to speak, read, write (legibly and accurately), and understand English required.
- Strong customer service skills required.
- Strong organizational skills required.
- Ability to read, follow, and interpret regulations, instructions and manuals required.
- Ability to understand verbal instruction required.
- Ability to read numbers on screening equipment and perform basic mathematical calculations
required.
- Effective communication skills required.
SCHEDULING:
- Must be able to workday and evening hours, weekends, holidays, and extended shifts on a
frequent basis.
- Attendance and punctuality required.
PHYSICAL REQUIREMENTS:
- Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
- Ability to sit or stand for extended periods.
- Ability to tug, lift, and pull up to thirty-five pounds.
- Ability to bend, stoop, or kneel.
- Occupational exposure to blood borne pathogens.
- Ability to view video display terminal less than 18” away from face for extended periods of
time, up to four (4) hours at a time.
- Ability to work in an environment with a temperature of -40C or colder for extended periods.
- Occasional exposure to and handling of dry ice.
- Ability to perform precise tasks that require repetitive small motor skills, such as drawing
blood for diagnostic tests.
- Ability to use assistive devices if needed for mobility or communication.
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