JOB DESCRIPTION

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly motivated Protection Officer – GBV Case Management for our operations in Hudet and Daka Suftu, Somali region.

About the job

Under the direct guidance and supervision of the protection team leader, the GBV Case Management officer will be primarily responsible for ensuring the quality, effectiveness, and technical soundness of GBV case management services provided by caseworkers. The officer will work to strengthen the technical capacity of the case management team, ensure proper documentation and adherence to standards, and promote staff well-being and professional development.

Your main duties and responsibilities will be:

• Provide ongoing technical guidance and mentorship to GBV caseworkers, ensuring adherence to GBV case management principles, the Inter-Agency GBV Case Management Guidelines, and survivor-cantered approaches.
• Promote staff well-being by creating a supportive environment and facilitating regular debriefings and reflective practices.
• Conduct individual supervision sessions with each GBV caseworker on a weekly basis, dedicating at least one hour per session to review case progress, discuss challenges, and provide technical feedback.
• Facilitate bi-weekly case management team meetings to encourage peer learning, case conferencing, and team cohesion.
• Perform a thorough review of case files on a bi-weekly basis to ensure the quality, accuracy, and confidentiality of documentation.
• Conduct regular capacity assessments of GBV caseworkers, identify strengths and gaps, and develop targeted action plans to address performance and learning needs.
• Develop monthly supervision plans in collaboration with each caseworker to prioritize follow-up, capacity building, and mentoring activities.
• Monitor the quality and consistency of data entry into systems, ensuring accurate reporting and data protection protocols are followed.
• Provide direct supervision and mentoring to case management staff, enhancing their technical competencies.
• Identify training needs and develop capacity-building plans for staff and volunteers involved in GBV case management.
• Deliver training sessions, coaching, and on-the-job support to strengthen staff and volunteers’ understanding of GBV principles, case management, psychosocial support, referral pathways, and documentation.
• Provide direct case management support for complex, high-risk, or sensitive cases that require advanced intervention or where additional support is necessary.
• Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors and adhere to best practices in survivor-centered response.
• Undertake any other protection-related tasks as assigned by the Protection team leader and Ao manager, including support in assessments, coordination, reporting, or community-based protection activities as needed

Reporting and administrative responsibilities

• Ensure the maintenance and regular update of case management database and other relevant trackers;
• Responsible for entering client data on the DRC Case Management IM system or excel forms (as appropriate) in a timely manner
• Ensure all case management relevant materials are procured in time and quality
• Responsible to compile case management weekly/monthly and annually reports.  

Experience and technical competencies:

• Minimum of 2 years of experience in GBV case management, preferably with an international humanitarian organization.
• Demonstrated organizational skills and ability to work in complex and difficult circumstances.
• Field experience in emergency context is highly desirable
• High level of personal initiative, analytical skills and pro-active problem solving.
• Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
• Be a team player
• Cultural sensitivity, and commitment and understanding of the values of DRC. Good communication skills.
• Commitment to learning and implementing organizational policies and procedures
• Proven ability to prioritize tasks and meet deadlines
• A sensitive approach to external representation

 

 EDUCATION: (include certificates, licenses, etc.)

• University degree in social work, social science, law or other relevant field from a recognized institution.

LANGUAGE: (indicate fluency level)

• Good proficiency in written and spoken English, and Somali.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Four Months

Contract Type: National Contract

Band: H2 – Non-Management

Designation of Duty Station: Hudet (1) and Daka Suftu (1), Somali region

Required Employees: 2

Start date:  As soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: September 07, 2025

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gendergap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics

We strongly encourage female candidates to apply for the position!

We encourage only qualified Ethiopian Nations to apply. DRC considers all applicants based on merit.