DSHS HCLA Managed Care Systems Consultant – Social and Health Program Consultant 4

Description

DSHS HCLA – Social & Health Program Consultant 4 – Managed Care Systems Consultant – Supporting Region 1

Are you ready to step into a role where your voice and expertise shape how people with complex needs receive care across Washington state? As a Managed Care Systems Consultant with the Department of Social and Health Services’ Home and Community Services Division, you’ll work at the center of health and community support.

In this role, you will partner closely with Managed care organizations to connect the dots between behavioral health services, physical health, and long-term care providers. Your work ensures people with behavioral health needs, disabilities, or complex circumstances have real opportunities to live safely and independently in their communities.

This is not a behind-the-scenes position. You’ll be leading conversations, coaching staff, and helping teams create plans that keep people out of institutions and connected to the supports they need. You’ll influence statewide training, policy rollouts, and quality improvement efforts. If you thrive on tackling complicated challenges and want to see the impact of your work in real lives changed for the better, this role is for you.

Please note: This position works a flexible/hybrid schedule based on business needs. The current expectation is that there will occasionally be travel for in-person meetings. The duty station assigned can be within Region 1; which is the following counties – Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima.

Some of what you’ll do:

• Work in close coordination and collaboration with managed care partners across Medicaid and Medicare.
• Coordinate with regional staff, Area Agency on Aging staff, and managed care organizations to create cross-system plans of care for clients with complex behavioral and physical health needs.
• Provide expert consultation and technical assistance to regional staff, and community partners on managed care systems.
• Develop and deliver training on new policies, policy changes, and best practices that build staff knowledge and skills.
• Collaborate with internal trainers, regional leaders, and community partners to strengthen understanding of available services and supports.
• Lead or participate in quality assurance reviews, identifying gaps and creating targeted training plans to improve performance.
• Track and coordinate policy changes at the regional level, ensuring smooth implementation and communication.
• Facilitate and lead multi-disciplinary meetings, often in high-stakes and complex situations.
• Represent the administration on task forces, committees, and workgroups that shape long-term care and behavioral health integration.

What we’re looking for:

• Communication – The ability to explain complex information clearly to staff, providers, partners, and leadership.
• Knowledge of behavioral and physical health systems – Understanding how services are delivered in Washington and how clients move across systems.
• Knowledge of managed care – A strong grasp of how managed care organizations operate and how they connect with long-term supports.
• Collaboration – The skill to work across multiple systems and agencies with diverse stakeholders.
• Training – The ability to design and deliver engaging trainings that build skills and confidence.
• Leadership – Confidence to guide multi-disciplinary teams and lead complex discussions that shape care plans.
• Organization – Skill in managing multiple projects and meeting deadlines while balancing shifting priorities.
• Technology – Proficiency in Microsoft Office and other tools to create reports, training materials, data tracking and documentation.

Who should apply?

We are searching for professionals with:

• One year of experience as a Social and Health Program Consultant 3 or equivalent.
• OR
• Two years of experience as a Social and Health Program Consultant 2 or equivalent.
• OR
• A master’s degree in social work*, health or social science, behavioral health, or a related field, AND four years of professional experience in training, planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• OR
• A bachelor’s degree in social work*, health or social science, public administration, or a related field, AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• Note: A degree in Social Work must be from a program accredited by the Council on Social Work Education.

Interested? Apply today!

Please include a letter of interest as part of your application.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please reach out to DSHS Recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number #06494.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025

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