Dutch – Speaking Customer Service Advisor

Job title:

Dutch – Speaking Customer Service Advisor

Company

Gi Group

Job description

2025-04-03Full TimePermanentDutch-speaking Customer Service Advisor
Wakefield
Pay rate: £27,500 per annum
Full time hoursWe are seeking an ambitious and customer-focused individual to join our team as a Dutch-Speaking Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to our clients, prioritise their enquiries, resolving issues, and ensuring a positive customer experience.Dutch-speaking Customer Service Advisor responsibilities:

• Dealing with customer enquiries over the telephone and via email – must be able to respond in Dutch
• Prioritise customer requests (orders, samples, information, claims, complaints)
• Ensure customer issues are dealt with professionally and in a timely manner
• Accurate updating of records and maintenance
• Meet performance targets and team goals
• Collaborate with other team members to resolve issues
• Generate leads for the sales force through active listening and probing for customer requirements and opportunities
• Escalate errors or mistakes as soon as identified, apply all necessary corrective measures, and propose corrective actions

Dutch-speaking Customer Service Advisor required skills:

• Ability to prioritise and undertake numerous tasks simultaneously
• Ability to record information accurately
• Previous experience in customer service
• Experience in SAP
• Excellent written and verbal communication in both English & Dutch
• Strong problem-solving abilities and attention to detail
• The ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Proficiency in using customer service software and Microsoft Office Suite

Dutch-speaking Customer Service Advisor Pay:

• £27,500 per annum

Dutch-speaking Customer Service Advisor Shift:

• Monday to Friday 9am to 5pm (working from home on a Friday)
• Possibility of working a hybrid role

Dutch-speaking Customer Service Advisor benefits:

• 25 days holiday plus 8 bank holidays
• Hapi Employee benefits
• Free on – site parking

To be considered for this role as a Dutch-speaking Customer Service Advisor, please apply directly to the Gi Group, Central Recruitment Team!To keep up to date with all new vacancies please follow our Facebook page – Gi Group Central Recruitment TeamShould you require any support or assistance, please contact your local Gi Group office.Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.Office & CommercialCustomer Services ExecutivesSK250403242504 – LeedsWakefield – West YorkshireUp to £27500 per annum + Hapi Employee BenefitsGBPper annumHapi Employee Benefits

Expected salary

£27500 per year

Location

Wakefield

Job date

Sat, 05 Apr 2025 04:40:31 GMT

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