Dynamics 365 F&O Operations/Support Consultant or Senior Consultant

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is currently in the process of recruiting a full-time permanent Dynamics 365 F&O Operations/Support Consultant or Senior Consultant to join our growing team. With the ability to work from anywhere in Canada, the position will be responsible for providing post-implementation application support to BDO’s clients, as well as taking part in D365 F&O enhancement/optimization projects. 

Working Hours: While the position will typically offer standard 7.5 working hours each day, candidates must be flexible to accommodate shifting their regular working hours to support clients in different time zones (within Canada) when required. 

BDO Digital provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM) and business intelligence (BI) solutions to our clients across Canada. BDO Digital is a Microsoft Gold Certified partner and was named Microsoft Canada Partner of the Year for 2024. 

Key Accountabilities and Responsibilities: 

• Leverage knowledge of Dynamics 365 F&O to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions
• Troubleshooting client incidents/requests and reproducing the issues in a separate development environment
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
• Analyze customer business needs and objectives and providing in-depth application expertise in targeted business areas, streamlining customer business processes to achieve greater ROI within the context of D365 F&O
• Lead D365 F&O enhancement/optimization projects to help clients maximize the benefits for their organizations and ensure alignment to their business processes
• Participate in other team initiatives when needed

How do we define success for your role? 

• You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

Required 

• Minimum 3 – 5+ years of Dynamics 365 F&O consulting experience, with strong expertise in either the Finance functional area
• Dynamics 365 F&O certifications in the relevant business disciplines will be considered in our selection process
• Process analysis, redesign, and documentation experience
• Experience in working on functional design, configuration, and process alignment with a detailed understanding of Financial System concepts and general module functionality.

Beneficial 

• Experience working and supporting with ISV’s (SKG)
• Knowledge of one or more other functional areas of Dynamics 365 F&O such as Trade & Logistics, Sales or Talent/Human Resources, is preferred
• Knowledge of ITIL principles or working in Operational environment. ITIL Foundation certification would be an advantage
• Knowledge on various Audit process would be advantage

General 

• Excellent communication and interpretive skills. Communicating with clients and clarifying their needs will be a daily activity.
• Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
• Highly organized and able to work well under pressure both from clients and from team members.
• Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
• Self-motivated. Learning new skills without prompting is expected.

Pay Range: $68,000 to $128,000

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. 

Our firm is committed to providing an environment where you can be successful in the following ways: 

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page. 

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