E-commerce Business Analyst

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Working in tech with VML:

At VML Netherlands, we create connected brands to drive growth. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, technology and more. We deliver end-to-end solutions that result in revolutionary work.

Our clients include Accell, Ahold Delhaize, Brocacef, Dyson, Johnson & Johnson, Nestlé, RTL, SharkNinja, Tommy Hilfiger and Calvin Klein, Xerox and many more global brands. Our offices are based in Amsterdam, London, Barcelona, India and Poland. Being part of the wider VML Network, we have access to 150+ offices around the globe.

Key Responsibilities:

The E-commerce Business Analyst plays a vital role in bridging the gap between business needs and technical solutions. They ensure that the technology effectively supports the business strategy, enhances the customer experience, and drives business growth. As a Medior Business Analyst for commerce, you will be responsible for analysing business processes, identifying areas for improvement, and specifying technical solutions in Digital Commerce architectures. You will work closely with stakeholders to gather requirements, develop solutions with the tech team, and implement changes that drive business growth.

As an E-commerce Business Analyst at VML, you will have the opportunity to work on a variety of projects across different industries. You will use your analytical skills to identify trends, patterns, and insights that can help our clients make better business decisions in the process of implementing solutions. You will also collaborate with cross-functional teams to ensure that projects are delivered on time and within budget.

What you will do as a Medior Business Analyst:

• Collaborate with stakeholders to gather requirements, define and document project scope
• Facilitate meetings and workshops with stakeholders to drive consensus and decision-making
• Identify and evaluate potential solutions, including cost-benefit analysis
• Design and document business processes and workflows
• Connect all different disciplines to get the most value out of all expertise collaboration in or cross team (Omni-channel, UX/UI Design, SEO, Data, Tech, Integrations, Legal and other)
• Develop and maintain project documentation
• Support project implementation and change management activities
• Guide the development teams in requirements, acceptance criteria and client expectations on the solution
• Guide (client) stakeholders to make informed decisions in priority and solution requirements

Who you are:

• Facilitator jobs-near-me.org Preparing and leading in workshops & interviews, to understand the business, product structures and commerce business processes.
• Analytic minded jobs-near-me.org You focus on gathering clients’ business needs, challenging, advising and translating them to requirements on a product backlog
• Collaborator jobs-near-me.org Prepare and facilitate project teams to deliver projects on time and in budget, managing stakeholders on program level
• Technical Proficiency jobs-near-me.org While not required to be a developer, a basic understanding of web technologies, databases, and system integrations should be in place.

What you’ll need:

The basics

• Bachelor’s degree in Business Administration, Computer Science, or related field
• 3+ years of experience as a Business Analyst or similar role
• Working experience in B2B or B2C commerce environments consisting of (headless) commerce platforms, frontends (heads), Search, CMS, data tools, integrations with ERP, OMS, MA, CDP and other commerce related applications.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Currently residing in The Netherlands and with a valid work permit

Bonus points

• Experience with UX/UI design & implementation (Figma, Zeplin or other)
• Experience working in a consulting environment
• Proficient level of understanding and speaking Dutch

In return, this is what we offer:

You will get in touch with an unlimited world of international connections and resources, since we operate globally. Therefore, we have a listening ear for your wildest ideas and together we keep stretching our boundaries. We like you to follow the path you’ve created, and we invest in your personal development. We support a dynamic and a feel-at-home kind of workplace.

Our compensation:

• A salary range up to €4,500 gross/month, based on experience.
• A gross annual 8% holiday allowance pay.
• Access to our commuting package to suit your individual needs.
• Competitive pension benefits.
• A choice of a work phone and SIM, or portability of your own number.
• A choice of a Mac or Windows laptop.

Our culture:

• A culture of trust, with a feel-at-home vibe and an international environment.
• End of the week drinks, team events and parties.
• Mental health: Complimentary membership to Headspace and EAP counseling services.
• Education budget for your own development; e.g. soft-skills workshops, language courses & leadership training.
• Wellness pack: Yoga classes, our own in-house masseuse, gym membership discounts, etc.
• Working with a renowned international customer base, B2B and B2C customers

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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