E11EVEN – Director of Owners Relations

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Step into the pinnacle of ownership experience at E11EVEN Club Hotel and Residences. This isn’t just a role; it’s a mission to deliver an ownership journey as bold and unforgettable as our brand. As Director of Residences and Owner Relations, you’ll be the ultimate connector, blending high-touch service with strategic vision to cultivate relationships that drive acquisition, loyalty, and revenue growth. In this role, you’ll design and execute growth strategies that resonate with the world’s most discerning buyers, transforming prospects into passionate brand advocates. From anticipating owner trends to curating personalized experiences, you’ll ensure every interaction reflects the unapologetic luxury and high-energy lifestyle that defines E11EVEN Club Hotel and Residences. If you’re ready to lead with confidence, elevate expectations, and create an ownership experience as legendary as our destination, this is your stage.

Ownership Expertise: Proven ability to identify and engage prospective unit owners or their representatives, introducing them to exclusive programs with confidence and sophistication.
• Presentation Mastery: Skilled in conducting immersive site inspections and delivering compelling proposals that communicate value and exclusivity.
• Crisis Management with Poise: Ability to handle emergencies and sensitive interactions calmly and efficiently, ensuring seamless experiences for owners and residents.
• Luxury Service Mindset: Demonstrated ability to anticipate needs and create a sense of privacy and prestige, delivering a five-star personalized experience.
• Regulatory & Brand Compliance: Strong understanding of condo association rules, hotel brand standards, and local regulations.
• Organizational Excellence: Exceptional administrative and communication skills, with a full working knowledge of hotel operations, amenities, and service standards.
• Sales Performance: Track record of meeting or exceeding ownership acquisition and RMA sales goals.
• Strategic Collaboration: Ability to work closely with executive leadership and cross-functional teams to ensure flawless execution of ownership programs.
• Tech-Savvy Professional: Proficient in property sales management systems, reporting tools, and account management processes.
• Networking & Representation: Comfortable representing the brand at revenue strategy meetings, PR and social media calls, and professional association events.
• Adaptability & Agility: Ability to manage multiple priorities simultaneously and pivot quickly when needed to maintain momentum and deliver results.

• Experience that Inspires Confidence: Minimum of 6 years of progressive experience in sales or owner relations within luxury hospitality or high-end real estate environments.
• Language of Influence: Bilingual in English and Spanish preferred, with the ability to connect across diverse markets and cultures.
• Proven Sales Leadership: Previous experience as a Sales Manager with a strong track record of meeting or exceeding ambitious targets.
• Executive-Level Communication: Ability to present, influence, and build trust at all organizational levels, including executive and C-suite stakeholders.
• Strategic Deal Maker: Demonstrated ability to drive the RMA process from concept to close, ensuring seamless execution and client satisfaction.
• Luxury Brand Advocate: Skilled at articulating the distinct advantages of RMA products and services, creating compelling narratives that resonate with affluent buyers.
• Negotiation & Presentation Excellence: Exceptional listening skills combined with persuasive negotiation and polished presentation capabilities.