Early Careers Programme Coordinator – HSBC

About Us

Career Level: 1

Location: Birmingham client site x 3 days per week

Working hours/shifts: 37.5 hours/week

Employment Type: Permanent

Join our World of Talent. 

Global, culturally diverse, inclusive, and innovative – welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

This is a broad role designed to support the management and execution of the end-to-end Work Experience, Apprenticeships and T-level programmes within HSBC UK, in line with the Emerging Talent strategy.

The balance of the role will be approximately 75% programme management and internal stakeholder support, 25% external schools and ambassador engagement.

Additional responsibilities can be included to meet the development aspirations of the candidate as we have projects to support across the wider Emerging Talent recruitment and development team/priorities. 

What you’ll be doing:

• Be the first point of contact for apprentices and line managers.
• Support programme management activity by working with the Early Careers Engagement & Programme Lead and Programme Specialists on ongoing projects to manage events and activities across all programmes.
• Some contact with ambassadors and schools to support Engagement activity
• Central inbox query management, being the first PoC for apprentices and line managers.
• Supporting communications with ambassadors and schools
• Maintaining accurate records of all apprentices on programme and engagement activities

Key Accountabilities

Work Experience Academy & Business-Led Work Experience:

• Central inbox query management; being the first PoC for students, schools, ambassadors & work experience placement managers
• Maintaining accurate records of school engagement, ambassador tracker and work experience placement requests
• Create and manage communications for a variety of audiences, including school and ambassador newsletters and regularly update workplace
• Update materials and resources and housekeeping of folders
• Provide administrative and logistical support for in-person and virtual events and activities

T levels:

• Maintaining accurate records of students & placements
• Create and manage communications for a variety of audiences, including Telcel providers, students and placement managers
• Update materials and resources and housekeeping of folders
• Provide administrative and logistical support for in-person and virtual events, activities, and briefings
• Service Now requests, student site access admin and lunch vouchers

Apprenticeships:

• Central inbox query management, being the first PoC for BAU enquiries from apprentices and line managers
• Maintaining accurate records of apprenticeship MI and DAS records
• Create and manage communications for a variety of audiences, i.e. apprentices and line managers via newsletters and Teams channels
• Update materials and resources and housekeeping of folders
• Provide administrative and logistical support for in-person and virtual events and activities, including briefings, development sessions, and inductions.
• Support promotion of apprenticeships to colleagues via comms and events
• Keep Apprenticeship Hub up to date
• Help to arrange graduation and awards events
• Help to arrange National Apprenticeship activities
• Celebrate success via Workplace and Linkedin, liaising with Comms and Brand teams as appropriate

General:

• Support creation and maintenance of operational and process manuals
• Raise POs and track spends against budget
• Provide administrative support throughout all programme activities
• Collating information and data requests for Functional Board, Committees and People workstreams
• Assistance with requesting and collating feedback
• Support all strategic planning meetings and record minutes and actions

Skills & Experience

You’ll need to demonstrate:

Must haves

• Work autonomously and use initiative to undertake a wide range of tasks; asking questions is required
• Good working knowledge of Microsoft Excel, Outlook and PowerPoint
• Work as part of a larger team and flex to changing demands and priorities
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring information is articulated in a meaningful way to wide and varied audiences
• Building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Managing a varied and challenging workload and have strong prioritisation skills

Nice to have

• Experience of working within the Emerging Talent arena

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.

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