Ecommerce Operations Manager

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The NA Ecommerce Operations team is a committed, hardworking, fun-loving team that works in partnership with a variety of cross functional partners to execute eCommerce strategies across North American digital properties including lululemon.com and the mobile app. We are operational owners of the eCommerce business that may include content and product merchandising and the guest experience. We are solution-oriented, always keeping our cross functional partner’s priorities and the guest’s experience in mind

core responsibilities

Operational Planning – 60%

• Execute daily publishing, catalog, and campaign launches
• Manage vendor relationships and resolve issues
• Track and report metrics on operational health, risks, and dependencies
• Implement new tools, workflows, and processes

Strategic Support – 40%

• Build business cases and resource plans with Sr. Manager
• Align stakeholders on long-term priorities
• Represent Operations in enterprise/global initiatives
• Define key metrics to measure operational effectiveness
• Drive automation, technology, and process improvements

qualifications

• Bachelor’s degree in Business, Operations, Technology, or related field (Master’s preferred)
• 4–7 years in ecommerce, digital operations, or related field
• Experience in vendor management and cross-functional project leadership

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in the United States is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-$135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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