Education Technical Specialist

GENERAL SUMMARY:

Responsible for supporting functions of the LMS including user set-up, security, system trouble, building and assignment of courses and producing reports. Supports multimedia functions within the education Department.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Troubleshoots and resolves Learning Management System (LMS) help desk tickets; escalates concerns with system functionality as needed.

3. *Builds and manages new user accounts for contract positions, students, faculty and external vendors including set up, transfer, terminations, permissions and security. Communicates login details, mandatory training requirements and timelines.

4. *Builds and assigns all types of learning (online, instructor led, social, etc.) in the Learning Management System.

5. *Maintains training records (e.g., assignment groups, rosters and associated billing processes).

6. *Responsible for creating reports for regulatory requirements and others as required; ensures data integrity of reports.

7. *Manages orientation and new hire training enrollment processes, including assignment of eLearning.

8. *Manages the annual scheduling of all internal training courses in the Learning Management System.

EDUCATION AND experience:

High school diploma or equivalency required. Bachelor’s Degree preferred. Minimum two (2) years of experience working with Learning Management Systems or related software required. Minimum two (2) years of experience as a Training Administrator, HR Assistant or similar role required.