Emergency and Crisis Response Associate

Base Pay/Salary Elgin,IL $71,250.00-$105,000.00

Job Description

Job Description:

JP Morgan Chase & Co. is seeking a dedicated Emergency and Crisis Response Associate to join the Consumer & Community Bank’s Business Resiliency organization. This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.

As a Business Resiliency Associate on the Business Resiliency team, you will be instrumental in supporting and strengthening our incident response capabilities. Your role will involve ensuring operational resiliency and taking ownership of response activities to minimize risks to employees, customers, and the firm during real-time incidents. You will perform threat assessments to evaluate business impacts and assist in developing effective response strategies. Your work will ensure clear communication with stakeholders and enhance the overall resiliency of the firm’s operations.

Job Responsibilities:

• Support incident management leaders in performing threat assessments and responding to incidents.
• Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
• Collaborate with resiliency management partners to understand and implement recovery strategies.
• Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
• Support Subject Matter Experts (SME) on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
• Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank’s operations.
• Provide regular status updates, lead incident calls, and present information to senior leaders.
• Maintain and update training procedures to ensure preparedness.
• Participate in the incident management team’s on-call schedule and be ready to escalate emergencies to senior leadership as needed.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field.
• The ideal candidate should have 1 or more years of experience in supporting crisis and/or emergency events.
• Strong understanding of emergency management and crisis response protocols.
• Excellent communication and leadership skills, with the ability to present to senior leaders.
• Ability to work collaboratively with multiple stakeholders and manage complex situations.
• Experience in incident management and familiarity with monitoring and alert systems.
• Ability to stay informed about global events, including political, social, and civil unrest, and their potential impact on business continuity.
• Experience in developing and maintaining training procedures related to emergency preparedness and response.

Preferred Qualifications, Capabilities, and Skills:

• Master’s degree in Business Administration with experience in supporting Business Resiliency or Business Continuity, ideally within a matrix corporate environment, is preferred.
• A background in emergency and crisis management, with demonstrated experience in handling complex incidents and coordinating response efforts.
• Expertise in meteorology, with a strong understanding of weather patterns and meteorological events that can impact business operations.
• Proven ability to assess threats and develop effective response strategies in collaboration with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
• Excellent communication and interpersonal skills, with experience presenting to senior leaders and facilitating discussions among diverse stakeholders.
• Familiarity with monitoring and alert systems used in incident management.

Join our team and play a vital role in safeguarding our operations and ensuring business resiliency in the face of emergencies and crises.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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