Employment Coach I, MFIP (Hennepin County)

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<div class="isg-job-description“>position SUMMARY
The Employment Coach I, MFIP (Coach) is responsible for offering case management, employment coaching, and coordination of support services to a revolving caseload of participants in the Minnesota Family Investment Program (MFIP). The Coach provides MFIP participants with access to linguistically and culturally appropriate employment and support services, through the MFIP program, toward the goal of helping participants achieve self-sufficiency through employment. They will actively seek, build, and maintain relationships with community organizations and employers to successfully identify available resources, programs, and employment opportunities with the goals of barrier reduction and job placement. Not only will the Coach be responsible for helping participants with employment-related needs, but they will also help participants to address and overcome obstacles that prevent them from progressing towards economic stability.
Department: Family Services
Reports to: Employment Supervisor, MFIP
Location: CLUES Minneapolis, MN Office
Position Type: Regular
Schedule: Full-Time. Generally, Monday – Friday office hours.
Estimated Pay: $22.00 – $24.50 per hour (depending on experience & qualifications).
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Effective Case Management & Coaching             

• Provide effective case management and employment planning for individuals of diverse cultural, economic, and educational backgrounds who may have multiple barriers to employment.
• Provide intensive one on one job search assistance to participants in a linguistically and culturally appropriate manner. Services may include but are not limited to: Vocational assessments, development of detailed employment plans, job counseling, job readiness activities (resume writing, and interviewing skills etc.), job planning, identification of job skills, supervised job search, accompanying clients to meet with employers, assistance with job applications, training opportunities, job placement, job progression services, job retention support and follow-up.
• Assist walk-in MFIP participants, when needed and appropriate.
• Facilitate workshops designed to equip participants with job search tools that lead to successful job placement (including facilitating in client’s language for bilingual Employment Coaches).
• Work with Workforce Developer to develop employment opportunities, job internships, job shadowing opportunities, and other job experiences for program participants as well as develop and maintain relationships with employers.
• Assess and implement changes that directly affect a participant’s ability to obtain and maintain stable employment.
• Provide CASAS testing to adults committed to attending ESL classes.
• Provide participants with access to needed support services that address emergency, advocacy, and information needs.
• Conduct occasional home visits for participants (e.g., for Family Stabilization Services (FSS) clients) as needed.
• Access and assess participant’s financial information to better assist with job placement and economic advancement.  May require referrals to other departments, programs, and services.

Documentation, Data Entry, and Reporting

• Document participant’s activities and progress achieved by using Workforce One and case notes. (duplicate)
• Maintain organized, updated, and easy to follow case files.
• Case note any participant contact within 24 hours of event.
• Collect and maintain all necessary participant data and documentation in accordance with program requirements.
• Maintain participant confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.
• Provide accurate and timely reports as required; follow-up to ensure the achievement of assigned program outcomes.
• Promote integration of services within CLUES. Services may include, but are not limited to: education, Income Supports, Financial Empowerment, Mental Health, Chemical Health, Community Health, and Family Services.
• Regularly update supervisor and management on program statistics, as directed.

Other Job Duties

• Promote the mission, operating values, and services of CLUES within the community. 
• Provide organization-wide support and carry out other responsibilities as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties or tasks may be assigned as required. Management may modify, change, or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SUPERVISORY RELATIONSHIPS

• This position has no direct supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Education, Experience, and Key Abilities

• Associate degree required. Bachelor’s degree in social work, counseling, psychology, or related field preferred. Equivalent combination of education and experience may be accepted.
• At least 1 year of case management experience required.
• Bilingual in English and Spanish, Somali, Russian, or Dari preferred.
• Global Career Development Facilitator (GCDF) certified a plus.
• Experience working with culturally and linguistically diverse individuals in a service-oriented environment required.
• Demonstrated success in independently taking on tasks and working as a self-starter.
• Excellent analytical, organizational and time management skills.
• Demonstrated accuracy with details.
• Demonstrated commitment to high standards of quality.
• Demonstrated ability to work collaboratively with peers.
• Ability to exercise a high level of tact and discretion in both internal and external interactions.
• Ability to work effectively in a complex organization and fast-paced environment.
• Excellent written, verbal and interpersonal communication skills.
• Ability to apply strategic and creative thinking, while being persistent, motivated, and energetic.
• Genuine commitment to the mission, values, and work of CLUES with ability to articulate the mission persuasively to diverse audiences.

Language Skills

• Effective communication in English, both verbally and in writing, required.
• Bilingual in English and Spanish, Somali, Russian, or Dari preferred.
• Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.

Transportation

• Must have a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and other common software (e.g., database, reporting, client management systems, etc.).
• Experience working with Workforce One, MAXIS, ECF, and MEC2 computer systems preferred.
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.

WORKING CONDITIONS

Background check

• Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.

ABOUT US
Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit provider of behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and enabling leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our approach is always to uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. Our Board of Directors is entirely volunteer based and comprised primarily of experienced Latino professionals. We employ a diverse, multicultural staff to ensure our services are linguistically and culturally relevant, including approximately 140 employees and over 700 volunteers annually.
 

 

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