Employment Services Program Manager – IDD – West Chester, PA

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The Ideal Candidate will Possess the following qualifications:

• 60 College Credits Required; bachelor’s degree Preferred.
• 3-5 Years Related experience – Employment Services
• 2 Years Supervisory/Managerial Experience
• Valid Driver’s License
• Experience with IDD population, preferred.
• ACRE Certification or CESP Certification upon hire (within 6 months)

Are you looking to grow your career while making a meaningful impact? At Merakey, we put our heart and soul into everything we do – and we’re looking for a dedicated Program Manager, Employment Services to join our team.

This role is based out of our West Chester, PA office and supports Employment Services across Chester, Delaware, and Montgomery Counties.

Earn: $57,000-62,000/Annually (Based on experience and education).

About the Role

The Program Manager plays a key role in the daily operations and oversight of Employment Services within the division. Reporting to the Program Director, this position ensures highquality service delivery, supervises program staff, and manages a caseload of individuals receiving employment supports.

You will oversee employment programming for individuals with intellectual and developmental disabilities, working closely with employers, staff, and community partners to help participants achieve meaningful, competitive employment.

What You’ll Do
Staff Management

• Supervise and support program staff with clear direction and inperson guidance

• Lead regular staff meetings to review goals, updates, and challenges

• Participate in new hire orientation for DSPs

• Provide training and professional development opportunities

• Delegate tasks to ensure balanced workloads

• Address staffing concerns promptly and professionally

• Foster a positive, collaborative, and inclusive team culture

Client Care & Safety

• Oversee participant intake and assessment

• Develop and implement individualized service plans

• Monitor progress and adjust plans as needed

• Provide crisis intervention and support when necessary

• Ensure participant safety through regular checkins and followups

Program Operations

• Coordinate overall care and services for individuals

• Ensure compliance with all program requirements and regulations

• Collect, analyze, and report program data and outcomes

• Manage scheduling and program logistics

• Build and maintain relationships with community partners

• Represent Merakey at meetings, events, and community forums

• Demonstrate initiative and maintain compliance with state, federal, and agency standards

What Makes You a Great Fit

• Strong leadership and communication skills

• Passion for supporting individuals with intellectual and developmental disabilities

• Ability to collaborate with employers, staff, and community partners

• Commitment to highquality service delivery and participant success

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan — both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay — access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.