Job Description:
- Monday-Friday Hours are 7:30 – 4:00 or 8:00 – 4:30
- Must be willing to work overtime as needed. Contract to perm ONSITE ONLY
- Organizational Skills Quick Learner & Adaptable to Change Minimal Supervision (once trained) Microsoft Office Experience We need someone to research and pull claim copies to have reimaged and re-processed. Return Mail – Sending undeliverable ID cards to the members employee to have them update their addresses.
- Adaptable to Change Communication Skills – a willingness to let us know that they do not understand or that additional assistance is needed. Very small team of 5 employees Work well together to get the job done.
Responsibilities:
- Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
- Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
- Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
- Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
- Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
Experience:
- 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent).
Skills:
- Ability to acquire knowledge of the membership system. Good judgment.
- Effective customer service and organizational skills. Demonstrated proficiency in spelling, punctuation, and grammar skills.
- Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
- Required Software and Tools: Microsoft Office. Preferred Skills and Abilities: Computer systems support knowledge. Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats.
- Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures. Preferred Software and Tools: Working knowledge of database software.
Education:
- High School Diploma or equivalent
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Read Full Description