Escrow Officer / Closer

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills, and the ability to multi-task as part of a team.
The Escrow Officer/Closer will be responsible for conducting closing appointments and guiding buyers and sellers through the closing process. This role focuses on delivering a clear, professional, and efficient closing experience by reviewing documents with customers, answering questions, and ensuring all paperwork is properly executed and completed. This position plays a key role in making the dream of home ownership a reality.
This is an in-office position located at 400 Water Street, Rochester, MI

What You’ll Do

• Facilitate the signing of closing documents
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy
• Draws instructions, balances closing, prepares documents for recording, issues checks and closing statements.
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title

What You’ll Bring

• 2+ years of escrow-related experience
• Experience directly handling escrow transactions
• Openness to new technology and proprietary programs; adjusts easily to new workflow
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs
• Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Comfortable guiding and supporting future talent learning the business
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• Valid Licensing/Certification as required by applicable state
• High school diploma or equivalent

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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