Escrow Support Processor

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high-volume paperwork. Communicate information and instructions to escrow branches, but not to customers. This is an onsite only job (non-remote).

HOW YOU’LL CONTRIBUTE
* Provide a wide range of support to a team of Escrow Support Processors, Escrow Officers and Escrow Assistances
* Work is very similar to work performed at an associate level, although tasks may be slightly more complex with greater experience and knowledge
* Perform clerical functions to set up escrow files
* Perform compliance audits, reconcile fees and address outstanding funds
* Perform disbursements of funds
* Process and prepare FIRPTA signing packages for closing
* Process and deliver FIRPTA remittances to IRS
* Prepare, package and deliver checks and documents to customers/clients
* Perform check deposits and issue refunds to customers/clients
* Schedule and provide instructions to delivery couriers (FedEx, UPS, USPS etc…)
* Communicate and address concerns with branches, as needed
* May work on special projects
* Follow functional area’s processes and procedures in daily activities; troubleshoots as needed
* Actively contributes to the results of a team and works toward achieving goals and objectives
* Train new team members, as needed
* May perform other duties as assigned based on the business or team needs.

WHAT YOU’LL BRING
Required education, Experience, Certification/Licensure
* High school diploma or equivalent
* 1-2 years of escrow processing experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
* Escrow and skills knowledge preferred
* Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
* Working knowledge of fundamental concepts, practices and procedures of department/field
* Good verbal and written communication skills
* Must be able to multitask and troubleshoot problems
* Must be able to work under pressure and meet critical deadlines
* Must be open and adaptable to changes (department or company changes, process steps…)
* Good Microsoft Office skills (Outlook, Word, Excel)
* Must be able to practice good judgement and decision making
* Must have good time management
* Establishes effective working relationships at the work group level

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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