Event Technology Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

The Event Technology Manager will be responsible for the proprietary software applications utilized by the Event Solutions Group; Experiences Marketplace, On The Fly, Travel Costing/Accounting/Scheduling/Reports, Event Management System, and Skylog. They will work closely with internal teams and developers to define and deliver Application enhancements as well as provide ongoing support to the internal teams that provide customer support for those applications. To be successful in this role they will have a strong development background with experience working in and leading all stages of the development process as well as having outstanding communication skills. They will be working directly with multiple teams to gather and define project requirements, including assessment of data, troubleshooting issues, and enhancing reports as needed. A “Jack of all trades” type personality will be beneficial.

Key Responsibilities:

• Application Management: Oversee the daily operation and performance of business applications. Ensure applications are running smoothly and efficiently. Plan and implement upgrades or new installations to keep applications up to date.
• Problem Resolution: Identify and troubleshoot issues with applications; extract and analyze logs from the database to identify and address issues. Work with developers and/or suppliers to resolve technical problems. Implement solutions to prevent future issues.
• User Support: Understand the needs of users as described by respective business units and ensure applications meet these needs. Provide training and support to users as needed. Develop and maintain user instructions and/or documentation.
• Coordination and Collaboration: Coordinate with suppliers, Corporate Technology, or business units for updates and maintenance. Work closely with other departments to understand their application needs. Collaborate with developers to ensure system compatibility and integration.
• Performance Monitoring: Use metrics and analytics to monitor application performance. Identify areas for improvement and implement changes. Ensure applications are secure and data privacy is maintained.
• API Documentation Review: Analyze and interpret supplier technical (API) documentation and updates, assessing their impact on the Marketplace.
• Supplier Evaluation: Assess technical specifications for potential new suppliers to ensure compatibility and performance standards.
• Quality Assurance: Conduct rigorous quality testing of enhancements prior to deployment, ensuring a flawless user experience.

Required Traits:

• Technical Expertise: Demonstrated advanced technical knowledge and problem-solving skills.
• Innovative Thinking: Ability to devise creative solutions to complex problems.
• Accountability: Strong sense of responsibility and ownership of tasks.
• Multitasking Proficiency: Exceptional ability to manage multiple tasks and projects simultaneously.
• Self-Motivation: Highly self-driven individual with a strong work ethic and pride in their work.
• Team Collaboration: Proven ability to work effectively within a cross-functional team with varying technical skill sets.

education and Experience:

• Product Development Experience: Significant experience in product development and maintenance.
• Project Management Skills: Strong project management capabilities are essential for success in this role.
• Educational Background: An undergraduate degree is preferred, with advanced degrees or certifications being a plus.

Base Salary Range: $60,000 to $70,000. The final salary and offer will be determined by the applicant’s background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

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