Executive/Administrative Assistant – Global Merchant & Network Services (GMNS) Finance

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

Global Merchant and Network Services (GMNS) Finance supports the GMNS business through financial analysis of business performance and management of the P&L. This role will provide administrative support to two Vice Presidents in the GMNS Finance organisation [1 VP based in London and 1 VP based in NY]. Both VPs lead international teams across EMEA, APAC, Latin America, Canada & the US.

An ideal candidate should be eager to learn about the function and willing to take on new assignments related to the teams being supported. This role is based in London and will also work in close partnership with the GMNS Finance EA and DA based in NY.

Responsibilities:

• Responsible for calendar and meeting management on a daily, weekly and monthly basis, involving coordination with multiple parties and including generation of reminders to ensure deadlines are met
• Manage logistics of meeting administration (e.g., documents, video conferencing, Live Meeting, and other logistics)
• Event management including arranging on/off site/virtual meetings, whether ad hoc or regular including organizing quarterly team-building activities for the team
• Manage IDs, access, payroll, time keeping and submissions for the team
• Office administration (e.g., ordering computers, equipment, supplies, and liaising with tech support as needed)
• Maintain headcount reporting, organizational charts, and department email distribution lists
• Manage domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas
• Ensure timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend
• Coordinate facilities management responsibilities
• Manage general follow-ups and generate reminders to effectively meet deadlines and commitments
• Support ad-hoc projects and initiatives as requested
• Communicate effectively with all team members and key partners of all levels and work closely with the other executive assistants on office operations
• Continually learn and act as knowledge resource for company administrative processes and policies
• Demonstrate leadership and exemplify collaboration with other Executive Assistants in NY and provide back-up support for the GMNS Finance CFO if needed
• International time zone management
• Occasionally supporting senior executives visiting from abroad or as needed

Minimum Qualifications: 

• Significant years of previous experience as an Executive Assistant to a senior leader and familiar with office management and technologies
• Excellent written and verbal communication skills (email, phone, in person)
• Strong sense of integrity and the ability to exercise discretion and confidentiality with sensitive information
• Motivated, proactive team player with strong time management, organizational, administrative and interpersonal skills
• Strong attention to detail with an emphasis on accuracy, quality, timeliness, follow through and sense of urgency in executing
• Must work well under pressure without losing composure and professionalism
• High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – phone functions, MS Outlook, Ariba, Concur, Payroll and My Info – comfortable adapting to new technologies
• Knowledge of AXP policies and office procedures
• Ability to work effectively and flexibly with others and to build trusting relationships across the company
• Proven ability to manage multiple priorities, work independently, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks
• Ability to interact effectively and diplomatically with executives and Executive Assistants across the organization
• Ability to communicate comfortably and credibly with all levels of management, associates and external business contacts
• Ability to proactively identify and resolve issues, desire to take initiative and ownership, plan ahead and see things through to timely completion

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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