Experience Designer Senior Associate

Base Pay/Salary Chicago,IL $95,000.00-$150,000.00

Job Description

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As a Senior User Experience Designer in the Design Strategy and Operations team, you will be at the forefront of crafting exceptional experiences for our customers. Your role will involve conceptualizing, structuring, and detailing user experiences that are both innovative and inclusive. Leveraging your extensive knowledge of design and research practices, you will collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on significant features and collections of features within a discipline, ensuring a seamless and inclusive user experience. You will contribute to the team’s decision-making process and drive customer-centric innovation strategies. At the Senior level, you will demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas.

Job responsibilities

• Create high-fidelity prototypes, interaction designs, and experiences that effectively communicate a vision for the product in terms of functionality and user experience.
• Engage with customers through interviews, surveys, and usability testing to understand their needs, pain points, and behaviors. Iterate designs based on feedback and data analysis.
• Develop and execute a design strategy that aligns with company goals and drives innovation.
• Collaborate closely with product managers, UX researchers, engineers, and other stakeholders to gather and evaluate user requirements, translate them into effective designs, and ensure that the final product meets the needs of both the users and the business.
• Work within a growing and evolving design system, adapting to and implementing evolving design patterns and component libraries.
• Stay informed about industry trends, emerging technologies, and best practices in product design.
• Demonstrate strong and persuasive communication skills, ensuring complex ideas are understood by cross-departmental partners.
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing the importance of design fidelity and attention to detail throughout the development lifecycle.
• Participate in iterative design processes, incorporating user feedback and insights to improve the overall user experience.
• Support the implementation of inclusive design practices, taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences.
• Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team’s strategic thinking.

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space.
• Proven experience in product design and interaction design, with a focus on creating aesthetically appealing and functional digital experiences.
• Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience.
• Flexibility and adaptability to change direction based on team and stakeholder consensus.
• Strong teamwork skills, developing and sustaining effective and cooperative working relationships with peers, managers, and other internal or external stakeholders.
• Impeccable interpersonal and people management skills.
• Awareness and practical understanding of current technologies and their Application and relevance to digital experiences.
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment.
• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred qualifications, capabilities, and skills

• 3+ years of experience in interaction design, product design, service design, or related field.
• Bachelor’s degree in Product Design, Human-Computer Interaction Design, or other relevant field; Master’s preferred.
• Financial Services experience is a plus.
• Deep knowledge of design principles and methods.
• Curiosity and commitment to testing new ideas and innovating to drive business results.
• Effective communicator, presenter, and negotiator.
• Expertise in conveying ideas and concepts through storyboarding, wireframing, and prototyping.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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