Facilities Services Supervisor

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

Do you take pride in keeping operations organized and running efficiently behind the scenes?
Do you enjoy coordinating services, supporting teams, and making sure every detail is handled with care?

As the Facilities & Services Supervisor, you’ll play a key role in overseeing the Mail Center, Supply Services, Courier Services, and essential facilities operations. From managing purchasing and key control to supporting building & branch projects along with vendor partnerships, you’ll ensure our people and facilities have what they need to operate seamlessly every day.

This is a frontline supervisory role-ideal for someone expanding on prior facilities, office, or building operational experience and ready to grow their career while staying closely involved in daily operations.

The Opportunity: We are seeking a full time Facilities & Services Supervisor at our headquarters in Dearborn, MI.

What You’ll Do:

• Manage the Facilities services functions, including proactively reviewing operations and recommending changes to reduce costs and enhance services.
• Supervise the performance and professional development of direct reports.
• Manage the building and occupant services for the DFCU Financial Headquarters, Fairlane & Oakwood Beech branch, as well as capital projects and the supervision of all associated service providers.
• Manage administrative matters: invoice processing; business license renewals; fire alarm license renewals; fleet vehicle renewals and insurance matters; credit card approvals; timecard approvals, etc.
• Manage organization’s Supply Services program: manage employee interfaces; monitor pricing and availability of items, oversee preprinted forms inventory; DFCU furniture, equipment and materials inventory; coordinate special order purchases.
• Manage the Mail Center: ensure proper processing of incoming and outgoing United States Postal Service (USPS) mail and expedited service items; remain current with USPS rates, regulations and business changes; resolve USPS and expedited service-related issues.
• Manage the organization’s Courier Services program: manage the relationship with FedEx, ensure uninterrupted service of internal routes and adjust schedules to accommodate special circumstances; coordinate special pick-ups and deliveries.
• Manage the corporate Key Control program.
• Manage the tasks necessary to launch new branch locations and integrate merged branch locations.
• Maintain department vendor contract repository to include third party risk reviews, obtaining current W-9’s and certificates of insurance and monitoring of agreements for review and/or upcoming expiration.
• Maintain departmental policy and procedure documentation, various user interfaces and Portal page.
• Participate in the effective coordination of the Work Request process.
• Coordinate the purchase and installation of furniture at all locations.
• Manage the organization’s document shredding program.
• Manage the maintenance and appearance of company inventory storage facilities.
• Maintain service contracts on equipment, systems and services.
• Act as back-up to Support Services Supervisor and Maintenance Supervisor, as necessary.
• Supervise performance of vendors.

What You’ll Need:

• Bachelor’s degree in a related field preferred (Facilities Management, Construction Management, Logistics) or equivalent work experience.
• Minimum 2 years supervisory experience overseeing at least two employees.
• Minimum 1 year of experience in project management.
• Minimum 1 year of experience in two of the following areas: mail room, shipping and receiving, key control, purchasing, or office management.
• Strong organizational and communication skills with attention to detail.
• Ability to lift up to 70 lbs. and maintain a consistent, professional, and cooperative attitude.
• Computer proficiency and familiarity with workflow coordination.
• Evening, weekend, holiday, and overtime hours as needed.
• 24/7 on-call availability for emergency and alarm calls.
• Use of a personal vehicle for business-related activities.

What We Offer:

• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans