Faculty Housing Operations Specialist

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Job Summary

This position will report to the Faculty Housing Office and is responsible for providing day-to-day maintenance and unit turnover services to Institute Faculty Housing, including but not limited to apartments, condominiums and single-family homes. This role provides assistance with various projects and events while ensuring a safe, clean and well-maintained living environment for over 100 Caltech Faculty Housing units supporting faculty and visitors.
This position has an Organizational Critical reporting designation. An employee designated as organizational critical is expected to report to campus as soon as possible to assist in Division/Department response and recovery efforts.

Essential Job Duties

• Responsible for following all safety procedures and maintaining a safe and secure work environment.
• Provide turnover and housekeeping services of recently vacated apartments, condos, and single-family homes, including but not limited to: light cleaning and custodial duties, outfit approximately 110 furnished units with basic housewares, remove linens and bedsheets, launder and make beds, conduct pre and post move-out inspections, and document and report damages.
• Provide maintenance services in conjunction with rehabilitation, renovation, preventative maintenance, and respond to service/repair calls.
• Respond immediately to emergency maintenance requests in buildings or other areas as requested.
• Provide professional customer service to internal and external customers.
• Resolve routine problems in a thorough and timely manner either with a team of maintenance workers or unsupervised.
• Painting: Perform interior painting of residences and common areas, including prepping, patching and drywall.
• Plumbing: Perform minor plumbing repairs.
• Carpentry: Perform minor carpentry including assembling, repairing or replacing wooden desks, chairs, doors, doorframes, window frames and bookshelves. Repair or replacement of windows blinds or curtains.
• Telecommunications: Troubleshoot cable modems, satellite TV equipment, internet routers, phone line wiring from box to room, make service calls to providers as necessary.
• Electrical: Install ceiling fans and lights; troubleshoot.
• Locksmith: Install, repair, reset locks.
• Heating/Air Conditioning: Troubleshoot problems.
• Develop and maintain knowledge of various units and properties and their characteristics.
• Conduct periodic inspections of all Faculty Housing properties.
• Move furniture, tables and chairs, pickup and delivery of boxes, parts or supplies.
• Collect, transport, and sort weekly recycling at various locations.
• Assist in administering the Emergency Action Plan as it pertains to Facilities Department (Organizational Critical Status).
• Other duties as assigned.

Basic Qualifications

• At least two years of relevant maintenance experience.
• Must have a valid driver’s license at the time of employment and be able to maintain it throughout the course of employment.
• Must be able to adhere to the Institute’s driver policy.
• Ability to multi-task and prioritize in a busy, fast-paced, dynamic environment.
• Must have basic computer skills and be able to perform basic tasks on iOS devices.
• Must be highly organized, detail oriented and proactive.
• Demonstrate good problem-solving and critical thinking skills.
• Awareness and sensitivity to special interest groups, faculty and staff.
• Must have patience and be able to work with others under stressful circumstances.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Must be a team player and willing to work after hours and on weekends as needed.
• Must comprehend simple instructions and ask questions to clarify when needed.
• Must understand basic math and measurements.
• Resolves routine problems in a thorough and timely manner either with a team of maintenance workers or unsupervised.
• Must have skills in handiwork and be comfortable using power tools.
• Must be able to lift up to 50lbs. Must be able to use ladders, stand, walk, kneel and crouch for extended periods of time.

Preferred Qualifications

• Knowledge of AiM Integrated Work Management System.
• Bilingual (English/Spanish).

Required Documents

• Resume.