Family Support Specialist – Eligibility (North)

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<div class="isg-job-description“>The Family Support Specialist serves in a support capacity and may independently handle a variety of situations involving interactions with providers and parents. This position reports to the Early Learning Supervisor.
Essential Duties and Responsibilities:

• Serves as the provider/parent contact for all Coalition related issues
• Receives and maintains record of all correspondences from providers/parents in assigned area
• Reviews provider contracts
• Signs as the Process Agent on VPK contracts
• Prepares provider contracts for final approval
• Updates and maintains provider/parent information in system of record
• Maintains provider contract status in the provider portal
• Answers compliance questions from providers/parents
• Notifies providers/parents of expiring documentation
• Interviews parents and determines eligibility for child care services
• Maintains and updates case file notes
• Assists parents in selecting quality child care settings
• Generates child care referrals
• Performs related duties as required

experience and Training:

• High School Diploma or Equivalent
• Minimum of two years of administrative or customer service experience. Social service experience
• preferred
• Knowledge of principles and practices of organization, planning, records management and research
• Training, education and/or experience may be substituted for certain minimum qualifications

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