JOB DESCRIPTION

View Vacancy – ITSO Assistant AA (08/25 MPT)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Information Technology Services

Job Description (Roles and Responsibilities)

ITSO Assistant will support the DECS Team ensuring that IT equipment function, are maintained and kept fit for purpose in accordance with service and standards set out in the Service Level Agreement (SLA) and Key Performance Indicators (KPIs); Responsible for resolving IT problems and advising staff on use of system whilst fulfilling key corporate services support function under supervision of IT Manager.

Roles and responsibilities:

IT Support

The BHC Maputo requires an IT Assistant to take on a variety of IT Support tasks:

• Technical Support:
• Respond to IT service desk requests and incidents.
• Troubleshoot hardware and software issues.
• Assist with setup and configuration of devices (laptops, desktops, mobile phones).
• Support to the IT infrastructure including installation, Wi-Fi monitoring and testing;

System Maintenance:

• Perform routine maintenance on IT equipment.
• Monitor system performance and report anomalies.
• Support updates and patches for operating systems and applications.

User Support & Training:

• Provide guidance to users on IT policies and best practices.
• Assist in onboarding new staff with IT orientation.
• Create and maintain user guides and documentation.
• AI & Automation Support
• Support deployment and maintenance of AI-powered tools (e.g., Copilot chatbots, document automation, data analysis platforms).
• Assist users in adopting AI tools for routine tasks (e.g., summarization, translation, scheduling).
• Monitor performance and usage of AI systems and escalate issues as needed.
• Help ensure ethical and secure use of AI in line with FCDO policies.

Asset Management:

• Track and manage IT inventory.
• Support procurement and disposal of IT equipment.

Security & Compliance:

• Ensure adherence to FCDO’s cybersecurity policies.
• Support data protection and secure handling of sensitive information.

Essential qualifications, skills and experience

• Minimum of 2 years’ experience in an IT support role
• Excellent oral and written English and Portuguese
• An accredited IT qualification would be an advantage (ITIL, SDA, Root Cause Analysis)
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking.
• Experience with IT support tools and ticketing systems.
• Good communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Prior experience in a government or international organization is a plus.

Desirable qualifications, skills and experience

Required behaviours

Delivering at Pace, Making Effective Decisions, Managing a Quality Service

Application deadline

26 September 2025

Grade

Administrative Assistant (AA)

Type of Position

Fixed Term, Fixed term, with possibility of renewal

Duration of Post

12 months

Region

Africa

Country/Territory

Mozambique

Location (City)

Maputo

Type of Post

British High Commission

Number of vacancies

1

Salary

USD 1,550.58 per month

Type of Salary

monthly

Start Date

3 November 2025

Other benefits and conditions of employment

Learning and development opportunities:

You will join a supportive, diverse team with a culture of continuous improvement and taking responsibility for personal learning and development.

Working patterns: 35 hours per week

Additional information

• Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
• Please complete the application form in full. Failure to do so may result in a determination that you do not meet the requirements for the position.
• Employees recruited locally by the British High Commission in Maputo are subject to the Terms and Conditions of Service according to local employment law in Mozambique.
• All applicants must be legally able to work in Mozambique with the correct visa/status or work permit.
• Base salary is subject to tax and other statutory deductions.
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
• Reference and security clearances checks will be conducted.
  Any questions you may have about this position will be answered during the interview, should you be invited.
• Information about the Civil Service Success Profiles can be found on this link:
  https://www.gov.uk/government/publications/success-profiles
• Check your application before you submit your application, as you will not be able to make any changes once submitted.
• The British High Commission will never ask you to pay a fee or money to apply for a position.
• Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months, the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements