JOB DESCRIPTION

View Vacancy – Pro Consul, New York

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory

Consular

Job Description (Roles and Responsibilities)

The British Government’s Consulate-General in New York is offering an exciting opportunity to join the Consular Services as Pro Consul. This is a meaningful role which supports and further develops the special relationship between the UK and the US – contributing to work shaping international diplomacy to make a real difference globally.

The US Network offers a unique, career-enhancing opportunity and is committed to supporting its staff through a comprehensive benefits package- including generous leave, competitive insurance options, a top-tier 401(k) programme, and access to world-class learning and development resources.

We are committed to fostering a healthy work-life balance and supporting employee wellbeing through a structured hybrid working model that includes opportunities for remote work and flexible hours, where operational needs allow.

In this role, you will be part of a dynamic international environment spanning the British Government’s extensive network across the United States and the United Kingdom, which includes the Embassy in Washington, the UK Mission to the United Nations, multiple Consulates, and other Government Offices—comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

As Pro Consul in the New York Consular Section, you will contribute to strengthening UK-US collaboration in supporting British Nationals. Positioned within the Consular Section reporting to the Vice Consul, you will work closely with internal stakeholders such as Americas Consular teams, senior leadership and external partners including local authorities, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.

We’re looking for a candidate with excellent communication skills, both written and oral, including the ability to communicate at all levels.
You’ll bring a strong ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive professional manner.

Pro Consul is responsible for providing consular assistance to British nationals in New York, New Jersey, Pennsylvania, and Fairfield County in Connecticut. Based in New York, but with occasional travel across the region, the successful applicant will play a key role in front-line service delivery, stakeholder management, and outreach initiatives, as well as making an effective contribution to the wider regional team.

• Printing emergency travel documents and processing requests for notarial services.
• Providing consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or welfare issues, and providing advice and assistance following a rape or sexual assault.
• Keeping the Vice-Consul informed of developments in cases;
• Maintaining case files on the corporate database and managing them to a satisfactory conclusion;
• Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments in order to achieve strategic goals.
• Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
• Representing the British government at consular related events in the New York Consular area, including some public speaking duties.
• Any other duties as assigned.

You will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff and we provide wellbeing support to help manage their own experience of these challenging situations.

Essential qualifications, skills and experience

• 5+ years of relevant work experience including working with the public.
• Excellent communication skills, both written and oral, including the ability to communicate at all levels.
• Ability to handle sensitive consular cases and distressed customers in a calm, professional manner, managing expectations and seeking further guidance where appropriate.
• Superior problem-solving skills, sound judgement, attention to detail and the ability to remain calm under pressure.
• Ability to prioritise, effectively manage, and execute multiple tasks at once.
• Proficiency in Microsoft Office and use of online databases.
• The successful candidate must also be available to attend a 3 day course in the UK within the first 6 months of employment.

Desirable qualifications, skills and experience

• Previous consular or Government experience.
• Previous customer service.
• Managing or advising on complex personal situations, such as homelessness, domestic violence, imprisonment.
• Understanding of US law enforcement, immigration, incident/crisis structures

Required behaviours

Communicating and Influencing, Delivering at Pace, Developing Self and Others, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

1 October 2025

Grade

Administrative Officer (AO)

Type of Position

Permanent, Part-Time

Working hours per week

20

Region

Americas, Caribbean & Overseas Territories

Country/Territory

United States

Location (City)

New York

Type of Post

British Consulate General

Number of vacancies

1

Salary Currency

USD

Salary

$ 26.27/hr

Type of Salary

hourly

Start Date

24 November 2025

Other benefits and conditions of employment

US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J1, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position.

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

The British Embassy and its US Network embraces hybrid working. We are an organization that also recognises the critical value of team work and we embrace and endorse collaboration by ensuring that all staff attend the office flexibly yet regularly.

Please note: The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.

Unique Tax Rules

Please note that the tax arrangements imposed by the US on staff working for foreign governments, as well as those imposed by the UK Treasury on British and dual nationals working for the UK Government overseas, are atypical. The UK Government cannot withhold taxes (including FICA) on behalf of a US taxpayer. Instead, a US taxpayer is required to file taxes as if they are self-employed, and a FICA allowance is granted for those required to pay the employer contribution. Certain categories of staff (for example dual UK-US nationals and some visa holders) who work at Consulates General are not subject to US taxes. For those not subject to US taxes the UK Government reduces gross pay to a level broadly equivalent to taxed net pay. There are also social security implications for dual UK-US nationals. Please keep all this in mind when looking at the salary and the benefits package. If you are offered a job with the UK’s US Network you will be given further tax and social security information relevant to your personal circumstances and place of work; you are advised to consider this information and its impact on your circumstances carefully – potentially with the advice of a tax professional – before accepting a job.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

Eligibility

You must have the right to live and work in the US in order to take up this role, whether in your own right or as a dependent, and be able to demonstrate that when required. If you are not a US citizen, dual US citizen or US Permanent Resident, it is your responsibility check your eligibility to work for a foreign government in the United States, and specifically to work in this role at this location, and provide proof of your eligibility via an Employment Authorization Document or other relevant document when required. The UK Government does not routinely sponsor work visas; the job advertisement will state clearly whether sponsorship is available.

Core Hours/Hybrid Working

While many jobs in the US Network are able to offer flexibility in terms of working hours, core business hours are 09:30 to 15:00 (in the local time zone) Monday through Friday.

Employees will be expected to work from office full-time during the first 90 days of employment. After this time employees may work from home for no more than 40% of the working week, subject to operational needs.

All working hours and hybrid working are position specific and subject to change at any time, without notice. If you have any questions, please address them with the hiring manager.

Working Patterns

This position is offered on a part-time basis working 20 hours a week. Monday – Friday 4 hours per day (to be agreed with hiring manager).

Learning and Development

The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalized learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

Additional information

Closing date of receiving applications is before 23:55 (Local Time) on October 1st, 2025

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Internal candidates must inform their supervisor before they apply to a different position.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements