Field Service Dispatcher (CMD-508) (3462)

Scope of Work:

Supervise, answer, and schedule service calls for 10-15 (min) Field Service technicians.

Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs. Open and close work orders. Review time card entries to work orders.

Primary Job Responsibilities:

• Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.
• Follow-up with customers and technicians to make sure WPI is providing a superior service.
• Review oil sample history and technical information for repairs.
• Take calls for service from internal and external customers.
• Direct service technicians daily work.
• Review open jobs to assess scheduling and completion.
• Assist Billing Clerk with closing and billing jobs.
• Oversee securing and delivering parts for Field Service department.
• Promote good welfare among the company and its’ divisions.
• Perform other duties as assigned.

Minimum Qualifications:

• Must have a minimum of 4 year(s) previous experience.
• High School Diploma, G.E.D. or equivalent.
• Prefer bilingual (English/Spanish) speaking and writing skills.

Requirements: Knowledge, Skills and Abilities (KSAs)

• Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives.
• Must meet goals and objectives set forth by the company.
• Must conform to policies and procedures set forth by the company.
• Must have current driver’s license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)
• Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)
• Must be able to lift 50 pounds. (ONLY IF JOB REQUIRES)
• Must be able bend and twist several times a day.
• Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
• Must be dependable and able to work independently.
• Must maintain good client relations.
• Must maintain a professional appearance.
• Must promote and maintain a clean, neat and safe work environment.
• Must have the ability to work flexible hours, days, and weekends (as necessary).
• Must have the ability to supervise and motivate others.
• Must have the ability to effectively evaluate others.
• Must protect the company assets and interest.

Working Conditions:

• Typical hours of work Monday through Friday; 7 a.m. to 4 p.m.
• Office indoor and outdoor work.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucio n EEO/AA (igualdad de oportunidad/accio n afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacio n sexual, infomacio n genetica, identidad de genero, o expresio n de genero en los programas o actividades los cuales opera.