Field Service Engineer /Ingegnere di Assistenza sul Campo

Your role

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

The Field Service Engineer accomplishes this mission by:

1) Performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.

2) Working without direct supervision following established policies and procedures to ensure company and customer quality standards are met.

Engineers and experienced technicians are expected to deliver a superior customer experience by exhibiting our core principles.

To succeed, you will need
Previous field service experience Strong customer focus to ensure delivered solutions meet customer expectations Share technical expertise and knowledge and provide coachingComplies with all applicable laws, policies, and standards.Proficient in the home country language, a basic command of written and spoken English is requiredFlexibility and willingness to travel on business – class B driver’s license required.Work autonomously, with a high degree of initiative and be able to build strong relationships with the customer. You will manage your own diary.In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer center in Milan. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within Italy.

Contact information

Talent Acquisition Team: Roberta Bracey

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.