Field Service Tech Support – Asia

About Fike

Fike Corporation is a global leader in industrial safety solutions specializing in explosion protection, fire suppression, and pressure relief systems. Our technologies protect people, processes, and facilities across a wide range of industries worldwide.

position:

Fike is seeking a Field Service Engineer based in Kuala Lumpur to support our distribution service partners across the Asia-Pacific region while also assisting our Middle East field service team on project-based site work when required. This role combines remote technical support with hands-on field service, requiring strong technical troubleshooting skills, customer interaction, and 50% international travel.

The successful candidate will serve as a key technical resource for our distribution network, helping ensure high-quality service delivery and supporting installation, commissioning, maintenance, and troubleshooting of Fike systems.

Key responsibilities:

• Provide technical support and guidance to Fike distribution service partners across the region.

• Assist distributors with troubleshooting, diagnostics, and system performance issues.

• Support installation, commissioning, and servicing of Fike products and systems.

• Deliver remote and on-site technical assistance as needed.

• Travel to customer sites to perform field service work when required.

• Provide field support for the Middle East service team on selected projects and service assignments.

• Prepare service reports, technical documentation, and service recommendations.

• Conduct technical training and knowledge transfer for distribution service partners.

• Work closely with engineering, sales, and global service teams to resolve technical issues.

• Maintain high levels of customer satisfaction through responsive and professional service.

Who you are

• Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.

• Gained already hands-on experience in field service, technical support, or industrial equipment servicing.

• Experience supporting distributors or channel partners is highly preferred.

• Strong troubleshooting and diagnostic skills.

• Ability to work independently and manage multiple service priorities.

• Willingness to travel internationally as needed (Middle East and regional APAC travel).

• Strong communication skills in English and Mandarin.

• Experience with industrial safety systems, fire suppression systems, explosion protection, or similar equipment is a plus.

• Experience commissioning or servicing engineered systems in industrial environments.

• Familiarity with working in multinational service environments is beneficial.

What We Offer

• Opportunity to work with a global leader in industrial safety solutions.

• Exposure to international projects and cross-regional service teams.

• Competitive compensation and travel opportunities.

• Professional development and technical training.

• Certification training will take place in Europe or US.