Field Services Team Leader I

Details:

Managerial Responsibilities

• Reporting manager for Field Services personnel
• Responsible for contractual deliverables
• Posts requisitions, conducts interviews, selects, and onboards candidates
• Responsible for day-to-day delivery of support services
• Hosts formal daily ‘Huddle’ meetings
• Monitors workload is manageable and balanced
• Ensures each team member adheres to attendance, conduct, and performance expectations
• Makes certain work areas are clean, organized, and compliant with client safety policies
• Perform coaching, counselling, feedback, and formal disciplinary process
• Provides positive team recognition
• Attends and participates in Client and Stefanini meetings
• Takes ownership, investigates and follows-up on escalations
• Conducts monthly one-on-ones for each employee
• Writes and delivers performance evaluations
• Identify training requirements and coordinates ongoing training
• Implements, monitors, and adheres to Best Practices
• Drives continuous improvement
• Completes other administrative tasks
• Performs technical work as required
• Performs other duties as assigned

Technical Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

What you’ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making

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