Field Technician

We are looking for a field technician in Prescott AZ! As a Field Technician, you’ll play a vital role in delivering exceptional service and support to our customers while working with some of the most advanced machinery in the world. This is your chance to work in a dynamic, safety-first environment where your technical skills and dedication make a direct impact.

Scope

• Maintain an annual repair efficiency of 85%
• Maintain annual rework hours (as a percentage of hours billed) of less than 3%
• Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
• Maintain all company balanced scorecard goals
• Maintain a minimum average score of 4 – 6 on the Technical Section of the Technician Competency Matrix
• Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix
• Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

• Prioritize safety at all times by following and promoting safe work practices.
• Diagnose, troubleshoot, and repair mechanical, electrical, and hydraulic issues on Komatsu heavy equipment in the field.
• Perform maintenance, inspections, and updates in alignment with service standards.
• Communicate with customers and internal teams to ensure effective service delivery and customer satisfaction.Maintain accurate service records and contribute to continuous improvement
• Work safely and follow all KEC/Customer safety policies and procedures.
• Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Ability to provide accurate quotes and pricing estimates to the customer.
• Diagnose and troubleshoot problems, give recommendations for repairs.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determine proper diagnosis.

• Certified to operate a forklift and/or manlift.
• May be required to complete a DOT physical.
• Required to complete MSHA certification.
• May be required to complete respirator certification.

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
• Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.
• Occasionally exposed to extreme heat; risk of electrical shock and vibration.
• Noise level in the work environment is usually moderate.