Financial Aid Representative

The Financial Aid Representative provides individualized assistance to students and families regarding the availability, eligibility, and Application process for financial aid. This position supports student success by guiding applicants through FAFSA completion, reviewing documentation, ensuring compliance with federal and state regulations, and promoting financial literacy. The Representative contributes to student access and retention through high-quality advising, collaboration with campus partners, and proactive student support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

1. Advise current and prospective students on financial aid options, eligibility, and the application process.
2. Assist students with completing the FAFSA, resolving errors, and submitting required documentation.
3. Perform outreach to students selected for verification to assist them with understanding the necessary steps to meet the requirements of the verification process.
4. Provide current and prospective students with information on scholarships, grants, work-study opportunities, and loans to support the financial aid packaging process.
5. Educate students on loan responsibilities, repayment options, SAP requirements, and financial wellness.
6. Assist with the resolution of students’ financial aid issues and appeals related to Satisfactory Academic Progress (SAP) policies.
7. Respond to student inquiries via phone, email, and in-person appointments.
8. Participate in outreach events, orientations, and financial aid workshops on campus and in the community.
9. Collaborate with Admissions, Advising, and the Business Office to deliver a coordinated student experience.
10. Maintain current knowledge of federal and state regulations.
11. Ensure accurate recordkeeping and data entry in the financial aid management system.

REQUIRED KNOWLEDGE,SKILLS AND ABILITIES:

• Basic math and data entry skills
• Proficiency with Microsoft Office Suite; familiarity with Banner or similar student information systems preferred.
• Strong communication, organizational, and customer service skills.
• Ability to handle confidential information and work with varying student populations.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• High School diploma (or GED); associate or bachelor’s degree preferred
• 0-2 years experience in customer service, clerical, administrative, or student services setting
• Basic math and data entry skills
• Bilingual skills are a plus.

The Financial Aid Representative supports the Financial Aid Office and is available to start immediately.

Wage
Hourly wage is determined based on relevant experience and review of internal equity.
Hours
Hours are generally Monday through Friday 8:00 a.m. to 4:30 p.m.
Application Materials
All applicants both (internal and external) must attach the following to the completed online application for consideration, applications that do not have the required attachments may not be considered.
1. Resume
2. Cover letter
Interviews
Selected candidates will be invited to an in-person, on-campus interview. To be determined.

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.
WCTC offers a wide range of outstanding benefits. Benefits include, but not limited to:

• Competitive compensation
• Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much more
• Generous time off and holiday schedule
• Eligibility in the Wisconsin Retirement System (ETF)
• Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)
• Well-being activities to support personal and professional well-being
• Collaborative and supportive team environment