Fiscal Support Specialist (Collections)

This posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.

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Responsibilities for this role include, but are not limited to:

• Serve as the first point of contact for the Tax Department, as well as other departments within the Government Center, providing centralized customer service.
• Tax Department payment processing
• Finance and Building Safety department’s walk-in payment processing
• Processing receipts and deposits for various county departments
• North Carolina Vehicle Tax System refund research and payments
• Payroll Deduction and Wage Garnishment Payments
• NHC Government Center Customer reporting
• Returned Mail processing
• Quality control for Tax Collections division
• Delinquent Tax Research and Collections
• Managing and distributing county issued checks
• Assists the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Knowledge, Skills, or Abilities
Knowledge of applicable laws, rules, regulations, and ordinances; federal and state tax guidelines; office practices and procedures; basic math; record keeping procedures; accounting principles; billing and property systems; financial software applications.

Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours:
8:30 AM – 5:30 PM, Monday – Friday.
Must be available to report for emergency work assignment during emergency situations.

Employment Type:
Full-time, non-exempt

Salary Information:
The hiring range for this position is $40,048 – $54,064 annually plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

We invite you to explore our careers page at www.nhcgov.com/careersfor additional information about why New Hanover County is a great place to work, and to check out our competitive benefits package.

Required Education and experience:

• Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties; and four (4) years of experience in a similar role or performing similar duties.

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an Application can be viewed through your applicant portal.

New Hanover County is an Equal Opportunity Employer.