FLEX Chief Steward in Bethesda, Maryland

Additional Information

Job Number 25027061

Job Category Food and Beverage & Culinary

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? Y

Position Type Management

This is a temporary position.

This role will primarily support hotels throughout United States based on business demands on the Operations Support Resources (OSR) team.

100% travel is required.

Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to “fill the gaps” in the operations of our hotels as identified by leadership.

Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

OR

· 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

· Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

· Schedules events, programs, and activities, as well as the work of others.

· Monitors the inflow of ordered materials and the maintenance of current materials.

· Conducts china, glass and silver inventories.

· Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

· Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.

· Investigates reports and follows-up on employee accidents.

· Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).

· Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.

· Enforces proper cleaning routines for serviceware, equipment, floors, etc.

· Enforces proper use and cleaning of all dish room machinery.

· Ensures all food holding and transport equipment is in working order.

· Ensures compliance with all applicable laws and regulations.

· Ensures compliance with food handling and sanitation standards.

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Leading Kitchen Team

· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

· Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

· Ensures and maintains the productivity level of employees.

· Serves as a role model to demonstrate appropriate behaviors.

· Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

· Celebrates successes by publicly recognizing the contributions of team members.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Communicates performance expectations in accordance with job descriptions for each position.

· Establishes and maintains open, collaborative relationships with employees.

· Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

· Strives to improve service performance.

· Solicits employee feedback.

· Understands the impact of department’s operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

· Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.

· Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

· Trains employees in safety procedures.

· Provides feedback to individuals based on observation of service behaviors.

· Reviews employee satisfaction results to identify and address employee problems or concerns.

· Ensures property policies are administered fairly and consistently.

· Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.

The pay range for this position is $30.76 to $39.42 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, February 17, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.