FLEX Director, Owned Channels Digital Data Product

This is a temporary position. 

We are looking for a Director, Owned Channels Digital Data Product (FLEX) to join the Global Intelligence Products (GIP) organization and manage data related to media activation across foundational/owned channels. This pivotal role centers on implementing data strategies to activate customer data across owned digital channels such as web and the mobile app, and onsite digital such as guest room entertainment, wifi portals, kiosks etc. and foster personalized ad experiences. The Director will drive data requirements for the company’s media needs across these channels, focusing on effective customer data collection, curation, and activation to enable prioritized use cases for revenue growth.

In this position, you will design data pipelines for efficient targeting for owned channels and collect engagement data back to support marketing measurement. Collaborating closely with cross-functional teams in marketing, digital, and technology, you will be responsible for evolving customer data, leveraging advanced technologies such as cloud data warehouses (Snowflake) and customer data platforms (CDPs) and deliver impactful results.

As a high-visibility leader, you will work directly with executive teams across Business Intelligence, Marketing, and Digital to ensure alignment on digital identity strategy and deliver impactful results.

CANDIDATE PROFILE 

Education and Experience Required

• 4-year degree from an accredited university in Data Analytics, Computer Science, Engineering, Information Systems, or a similar quantitative discipline, with 6+ years of experience demonstrating progressive career growth and a history of exceptional performance in data management, analytics, and marketing technology OR 4+ years of experience in data management, analytics and marketing technology with a Master’s degree
• Proven expertise in designing and engineering complex data flows for customer data & audience development with proficiency in SQL.
• In-depth knowledge and hands-on experience with full funnel tag management and digital analytics platforms (e.g., Adobe Analytics, Google Analytics etc.)
• Strong understanding of marketing and ad technologies (e.g. Google Ad Manager), customer data platforms (CDP), and cloud data warehouses (e.g., Snowflake, AWS).
• Proven ability to deliver impactful results while managing complex, high-stakes initiatives with ambiguity and cross-functional collaboration.
• Strong leadership skills with a track record of working closely with marketing, digital, and technology teams to drive data strategy and innovation.

CORE WORK ACTIVITIES 

Primary Leadership Activities

• Provide leadership, consulting, and information expertise to achieve the goals for Digital Marketing & Media :
• Data Infrastructure: Work with MarTech and IT teams to develop and deploy an effective digital & customer data infrastructure.
• Contribute to data strategy, data management, and enhanced data products for use by the Marketing discipline.
• Contribute to the broader data strategy and effectively prioritize implementation tactics for onsite data to ensure they are in line with overall organizational goals and long-term business strategies.
• Work closely with the marketing and analytics teams to identify key performance indicators (KPIs) and data requirements necessary for optimizing segmentation strategies and enhancing ROI. 
• Manage vendors/technical staff to build the infrastructure to support data & reporting solutions in GAM, Snowflake, Adobe etc.
• Oversee development of systems and technologies that reduce manual processes and data quality issues relating to data capture.
• Partner with Analytics and IT to build Data Management, Analytics and Reporting roadmaps for future years.
• Partner with business leadership to secure funding for critical Data Management & IT programs.

Managing Responsibilities with Stakeholders

• Develop and maintain effective relationships with both internal and external stakeholders across the organization. Foster a positive climate to build effective teams that are committed to organizational goals and initiatives.
• Update stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback. Engage leadership to develop and execute action plans to address gaps.
• Assist direct reports with building and maintaining stakeholder relationships as business partnerships. 

Managing Profitability

• Analyze service issues and identifies trends.
• Work with teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Review and audit expenses.

Managing Revenue Goals

• Monitor performance against budget.
• Review reports and financial statements to determine operations’ performance against budget.
• Coach and support team to manage expenses and controllable expenses.

Managing and Conducting Human Resources Activities

• Interview and hire employees.
• Promote the fair and equitable treatment of employees.
• Facilitate regular, ongoing communication in department (e.g., staff meetings).
• Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Solicit employee feedback.
• Utilize an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promote adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Identify talents of direct reports and their teams and assists with their growth and development plans. 

The pay range for this position is $60.38 to $98.75 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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