Framework Administrator

At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm – and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

Why is this role important and how does it fit into the team, department and wider firm?

To provide administrative and file management support to the Framework Team, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded.

What does the role actually involve?

• Administrative
• File management – updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper)
• File opening – ensuring matters are set up on the relevant document/case management system, ensuring that client/framework specific processes are followed at all times.
• Undertake all file closing/archiving procedures ensuring we are compliant and client/framework processes are followed at all times
• Make room and taxi bookings as requested, organising hand deliveries and courier requests, and other ad hoc requests
• Printing/ copying/ scanning of documents flowing to document solutions for support with high volume jobs, as appropriate
• Communication
• Liaising with fellow team member on workloads and ensure deadlines are consistently met
• Answering internal calls for other members of the team
• Liaison with and taking direction from the Framework Manager
• Financial
• Assisting with all aspects of financial movement, including arranging write offs and WIP movement.
• Processing
• Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Framework Assistants and Framework manager where challenges arise
• Responsible for creating and uploading information to client data rooms, in line with instructions from the Framework Manager
• Assisting the team in ensuring client portals are updated and all associated tasks completed in line with the client’s requirements
• Checking client and internal data for accuracy
• Ensuring compliance with firm wide/department policies and procedures including Lexcel and Information Security
• Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firms document management systems
• Customer Service
• Building relationships with the finance and supporting teams at client level to ensure invoices are produced accurately and ultimately payments received without delay
• Attending team meetings
• Liaising with the Framework Manager to take instruction and liaise on work requirements
• Consistently and appropriately update service users on progress where appropriate
• Regularly offer assistance wherever possible
• Travel to other offices as and when required.
• Any other duties as required, commensurate with the level of the post.

View Job description

What technical skills are required for someone to be successful and enjoy the role?

• Relevant office-based administration experience
• Experience of document management/case management systems
• Intermediate knowledge of Microsoft Office

Who would be a good fit for this role?

You would be expected to have the following skills and experience:

• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times
• Good organisational skills and ability to manage own time effectively within a fast-paced environment
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Positive can-do attitude with the ability to adapt to change
• Excellent attention to detail
• Customer service focused
• Proactive, professional and flexible approach to work
• Keen to develop over a period of time with a willingness and ability to learn

Read Full Description