Franchise Warehouse Manager

Franchise Warehouse Manager (WM)

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Operations

Reports to: Franchise Administrative Operations Manager

Work Schedule: Must be flexible

Job Type: Regular

FLSA Status: Exempt

Amount of Travel Required: Up to 10%

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the Franchise Warehouse Manager position is managing the daily warehouse operations, both Retail and On-Premise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required. Might be required to be on-call.
• Managing the operations function.
• Supervising the operations team.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Communicate all company policies, general or specific as related to safety and security, to employee-partners and ensure compliance is enforced.
• Organize and implement work schedules that will facilitate the day and night shifts work being completed timely and with minimum overtime.
• Must be able to operate all fleet on Warehouse Yard.
• Follow SOP on minimum meeting schedule and guidelines (i.e., Daily, Weekly, Monthly and Quarterly) as directed by level.
• General oversight of Warehouse functions.
• Must schedule, conduct, facilitate, attend, and/or participate in meetings.
• Prepare and/or present to employee partners appropriate information on operations.
• Oversee training of employee-partners in the operations function.
• Work with Employee experience to schedule new hire orientations and work schedule.
• Plan, assign, and direct work for all direct reports.
• Prepare and conduct all direct reports evaluations.
• Address both internal and external complaints and resolve problems.
• Develop and maintain positive professional customer relationships.
• Complete all required paperwork to Company Policy and timeline.
• Monitor department payroll and make any necessary changes.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Participate and contribute to the Franchise “Strategic Planning” process.
• Perform other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
• Live Buffalo Rock’s Core Values:

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

Competencies

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination- Adjusting actions in relation to others’ actions.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Instructing – Teaching others how to do something.
• Learning Strategies – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
• Mathematics – Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion – Persuading others to change their minds or behavior.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Speaking- Talking to others to convey information effectively.
• Time Management- Managing one’s own time.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.

Work environment

• In a warehouse environment, including some office work
• In an Enclosed Vehicle or Equipment
• Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands	Lift/Carry
Stand F Walk F Sit F Manually Manipulate C Grasp C Reach Outward C Reach Above Shoulder F Speak C Climb O Crawl O Squat or Kneel F Bend F	10 lbs. or less F 11-20 lbs. F 21-50 lbs. O 51-100 lbs. O Over 100 lbs. O Push/Pull 12 lbs. or less F 13-25 lbs. F 26-40 lbs. O 41-100 lbs. O

Other Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)
• Ability to wear Personal Protective Equipment (PPE) – Slip Resistant Shoes and any other PPE required as a result of a job hazard analysis.
• All tasks within the warehouse are physically demanding and labor-intensive. Employees within this role are required have the ability to: stand, walk, stoop, reach and climb up and downstairs throughout shift as well as the ability to work in a fast paced and warm environment, especially during summer months.

Required education and experience

• Education:
• High School Diploma or General Education Degree; Required.
• Computer Skills:
• Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive
• Experience:
• 3 plus years of Warehouse Management Experience (or other comparable experience approved by management); Required
• Certifications and Licenses:
• Must have a valid state driver’s license, for state of residence, with a good driving record.
• Must be able to be Forklift Certified by Buffalo Rock Company.

Tools and Technology

Tools- Telephones, scanners, desktop/laptop computers

Technology- Software: VIP, MEI, WMS, Celcom, Prevail/Avail, 365 ADM, TimeClock Plus scheduling software

Knowledge

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and supervision and coordination of people and resources.

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics – Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date____