Fraud Specialist – Wire Transfer & Validation

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

The Fraud Specialist, Wire Transfer & Validation role is responsible for reviewing fraud alerts related to outgoing wire activity, conduct validation callbacks to the customer and take any mitigation steps to protect the bank and /or customers from financial loss. Maintains communication with customers and employees on wire requests and/or questions regarding wire transfers; processes outgoing wire transfers while ensuring all regulatory and policy requirements are upheld. This position requires strong customer service and time management skills.

1. Performs callback verification to confirm payment details and authenticity of wire transactions that alert on the fraud cases management system.
2. Ensures callbacks are made to an authorized individual based upon agreements, signature cards, and/or business resolutions.
3. Look for red flags of fraud on account activity related to other banking channels outside of the wire platform and escalate.
4. Conducts analytical reviews of account to determine risk and fraud indicators prior to customer callbacks as these indicators drive the conversation with the customer. This review will include, but not limited to, reviewing the age of the account, age of the customer, source of funds for the wire, if any additional fraud case is open.
5. Tenacity in reaching the customer is required; every effort must be made to ensure wires are processed same day.
6. Determine based on callback responses if the wire should be escalated for additional review by Fraud management to determine if wire should be processed.
7. Responsible for opening a fraud case in case management system if fraud is confirmed.
8. Documents all contact times and customer touchpoints for future customer inquiries.
9. Receives, reviews, and processes outgoing wiring instructions for US Dollars or foreign exchange from customers, branches, and departments. Wires received from various sources must adhere to guidelines for each traffic stream. Verifies validity of instructions including compliance and adherence to Wire Policy and initiates corrective action if needed.
10. Work with various research and investigative software programs and tools.
11. Follows security and operational control procedures for the wire transfer systems.
12. Additional duties as required.

• High School diploma, general education degree (GED), or equivalent required.
• 2 years’ banking experience required. Previous Bank Fraud experience a plus.
• Excellent customer service skills with the ability to work under pressure.
• Strong verbal, written and interpersonal communication skills with the ability to interact with customers all levels of Bank personnel.
• Excellent computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom banking systems and applications.
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.

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