Front Drive Supervisor

Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

To supervise staff and create an atmosphere conducive to the prompt and efficient handling of all guest needs.

To understand the influence and importance of all departments on the Front Office & Guest Services.
• Supervise Bellmen to ensure a smooth and orderly work flow and excellent service to our guests.
• Complete training of Bellman and Driver as directed by the Guest Services/Front Office Management.
• Supervise the garage and main drive flow, cleanliness, and staffing, when necessary.
• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios faced by guest services team.
• To be familiar with all technical equipment related to the Front Desk and/or Guest Services.
• Familiarity and broad knowledge of Opera, ALICE Synergy and Visionline systems.
• Understand all radio codes and emergency procedures.
• Oversee and keep order of all guest luggage.
• Ensure cleanliness of the Bellstand, storage room, front drive and lobby.
• Oversee maintenance of all the bell carts.
• Maintain an orderly shift log of all bell stand activities including check-in, check-our, deliveries, luggage storage, mail, fax, and message deliveries.
• Arrange alternate luggage area space during peak bag storage times.
• Demonstrate and maintain 4-Diamond standards of service and on a daily basis.
• Greet all guests in a friendly, warm manner welcoming them to the hotel.
• Follow all company policies and procedures, including hotel key policies. Responsible for a clean and neat appearance of uniform, wearing name tag.
• Maintain ongoing knowledge of all hotel events, promotional programs, amenities and services offered.
• Strive to improve Medallia scores.
• To be familiar with all hotel facilities and offerings.
• Communicate to staff all future business demands as well as daily check-ins, check-outs, occupancy, in-house functions, and bus arrivals.
• Assist in resolving guest complaints and concerns.
• Must be familiar with shift checklist and be able to run the shift in absence of the Manager or Assistant Manager.
• Complete other duties as assigned by management.

• Minimum 1 year hospitality experience is preferred.
• Willingness to work holidays/weekends or extended hours when needed, depending on business demands.
• Willingness to work in various weather conditions.
• Must be 21 years of age or older.
• Must possess a valid Texas driver license and be able to pass a Motor Vehicle Report.
• Ability to stand for the duration of an entire shift.
• Ability to walk, run, bend, push, pull and lift moderate to heavy weight

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.