Front of House Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does the Front of House Manager do at Hogarth & Makerhouse?

The Facilities team plays a vital role in ensuring the smooth and efficient operation of our workplace. Their responsibilities encompass a wide range of areas, including space planning and fit-outs, health and safety compliance, event coordination, client meeting support, and the facilitation of social activities.

As the first point of contact for Hogarth, the Front of House Manager plays a pivotal role in ensuring a positive and seamless experience for clients and colleagues alike. This includes managing the reception area, answering incoming calls, and overseeing the day-to-day operations of the office. This role is essential to maintaining a welcoming and efficient environment and serves as a central resource for all employee needs.

Responsibilities

Reception & Guest Management:

• Be the first point of contact for all visitors, ensuring a welcoming and professional experience.
• Manage client and visitor passes in collaboration with Sea Containers Security.
• Coordinate meeting room bookings, desk reservations, and catering arrangements.

Administrative Support:

• Provide comprehensive administrative support to the Senior Leadership team, including:
• Managing diaries and scheduling appointments.
• Booking travel taxis and deliveries.
• Processing expense claims.
• Managing timesheet data input for designated senior team members.
• Raising purchase orders.

Office Management & Operations:

• Ensure the smooth running of the office environment, including:
• Maintaining a clean and organized workspace.
• Ordering and managing kitchen and stationary supplies.
• Liaising with Sea Containers Facilities and Hospitality Team regarding office-related issues and requests.
• Working collaboratively with Hogarth facilities across all London sites.
• Acting as the designated Area Warden, responsible for first aid and fire warden duties.

Onboarding & Team Support:

• Support the onboarding process for new starters.
• Provide general administrative support, such as managing group email lists and updating internal team documents.
• Assist the leadership team on busy office days with tasks such as organizing lunches and running errands.
• Contribute to the organisation of team social events and hospitality.

Reporting lines and key stakeholders:

• This role reports to the Property Services Manager and Ops Director, based in office.
• You will work closely and operate under the Hogarth Facilities team while being based in Sea Containers House, London.

Requirements:

We are seeking a proactive and solutions-oriented individual with a strong work ethic and excellent communication skills. Who thrives in a team environment and possess exceptional organisational and administrative abilities, including meticulous attention to detail. Proficiency in MS Office Suite, particularly PowerPoint and Word, is required.

Prior experience in a customer-facing role ideally within front of house or hospitality, would be preferred but not essential, and a commitment to upholding Hogarth values is paramount.

#LI-Hybrid

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact [email protected] if you need the job advert or form in another format.

Data

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