Front Office Manager

Job title:

Front Office Manager

Company

Candidate Manager Live

Job description

Job Title: Front Office Manager
Department: Front Office
Location: Test Hotel
Reports to: General Manager/Director of Rooms
Type: Full-time, PermanentJob Summary
As the Front Office Manager, you will oversee all front desk operations, concierge services, and guest services to ensure an exceptional guest experience in alignment with 5-star standards. You will lead a dynamic team, maintaining high levels of guest satisfaction, operational efficiency, and employee engagement.Key Responsibilities
Guest Services & Operations:

• Oversee all front office functions, including check-in/out, reservations, and concierge services.
• Ensure smooth and efficient operations in alignment with luxury service standards.
• Handle VIP arrivals, special requests, and guest complaints promptly and professionally.
• Monitor guest satisfaction scores and implement strategies for improvement.

Leadership & Team Management:

• Recruit, train, and develop front office staff, fostering a culture of excellence and accountability.
• Prepare staff rosters, manage shift coverage, and ensure appropriate staffing levels.
• Conduct regular team meetings to communicate goals, feedback, and updates.
• Lead by example, embodying the brand’s values and commitment to exceptional service.

Financial Management:

• Manage the department’s budget, ensuring cost efficiency and adherence to financial targets.
• Monitor and analyze room revenue, upselling initiatives, and departmental profitability.
• Collaborate with the revenue and sales teams to maximize occupancy and room yield.

Compliance & Standards:

• Ensure adherence to health and safety regulations, including fire safety and risk assessments.
• Maintain compliance with data protection laws, particularly regarding guest information.
• Uphold the brand’s service standards, implementing quality control measures as needed.

Expected salary

Location

Birmingham

Job date

Sat, 30 Nov 2024 23:15:53 GMT

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