FS Technology Consulting -Data Analyst, Customer and Channels – Senior Consultant/ Manager – Dublin

FS Technology Consulting – AI and Data – Data Analyst, Customer and Channels – Senior Consultant/ Manager

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India, and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy. NextWave is EY’s global strategy and ambition to deliver long-term value to clients, people, and society. It is inspired by the way innovations spread through society. We are actively recruiting high achieving individuals with AI and Data expertise in data-enabled transformation projects/ programmes within Financial Services: Banking, Insurance and Wealth and Asset management.

The Team and the opportunity

Join EY FS Ireland to work with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organisations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your key responsibilities

We are seeking an experienced Technical Data Analyst with a strong background in Channels and Mobile technology, and knowledge of Customer and CRM (Customer Relationship Management) systems data. The ideal candidate will have understanding of data in the Customer Channels domain, as well as the underlying data flow architecture, will have supported customer data migration, be adept at data sourcing, data wrangling, issue gap and root cause analysis, delivering in-depth analyses and designing data solutions for effective channel strategies and solutions that enhance customer engagement and drive business growth.

• Collaborate with IT and business teams to understand business and technical requirements in order to identify, prioritise and document data requirements for channel strategies, including sales, marketing, and customer service.
• Conduct research and coordinate insights sessions in the selection and implementation of new data technologies, tools, and systems for enhanced Customer Channel performance.
• Conduct thorough analysis of existing data processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
• Analyse and conduct gap analysis in existing Customer Channels data architectures to identify impact areas and design solution options.
• Develop and implement data solutions to support the development and implementation of new channel solutions.
• Monitor data quality and integrity throughout the transformation process, implementing controls and fixes as needed and maintaining compliance with the organisation’s Data Governance and Data Management policies and procedures.
• Source, clean, and integrate data from various source systems, and conduct analysis to deliver insights informing channel strategies and customer engagement solutions.
• Serve as a liaison between business stakeholders, technical and data teams, ensuring clear communication and understanding of data requirements and objectives.
• Support the design and implementation of channel solutions using CRM platforms with data expertise, ensuring alignment with business goals and compliance with industry best practices.
• Provide training and documentation to end-users to ensure successful use and adoption of available data and reporting assets.

To qualify for the role, you must have:

• Bachelor’s degree in Data Science, Analytics, Information Technology, Computer Science, Statistics, Mathematics, Quantitative Economics, Engineering, or a related field.
• Minimum of 5 years of experience with a blue-chip consulting firm as a Data Analyst with a focus on channel strategies and solutions.
• Relevant work experience in MI/ BI reporting, data visualisation, data engineering, data science or advanced analytics roles.
• Experience working with relevant data and analytics tools and languages relevant to your specialism (e.g. PowerBI, Tableau, QlikView, Alteryx, Hadoop, Apache Spark, SQL, Python for analytics, R, SAS, noSQL databases). Advanced Excel skills are a must. 
• Experience working with customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
• Prior Financial Services experience (Banking, Insurance or Wealth and Asset Management).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Ability to craft clear and professional PowerPoint presentations that effectively communicate complex data and insights.
• Familiarity with CRM best practices and industry standards.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
• Team centric mindset, always ready support their colleagues and not afraid to ask for help when needed.
• Understanding and respect for client and team deadlines, great organisation skills and ability to organise and prioritise own work to achieve the delivery objectives.
• Relevant certifications in CRM solutions and experience with Agile methodologies are a plus.

Ideally, you’ll also have:

• Ability to deal with ambiguity and uncertainty.
• Growth and continuous learning mindset.
• Be able to conduct workshops and stakeholder interviews.
• Ability to build and manage relationships across business and technology stakeholders.
• Financial Services industry background or experience as a bonus.
• Regulatory reporting data and analytics experience as a bonus.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor – Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are – success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

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