Fuel Assistance Client Services Spec. in Greenfield, Massachusetts

GREENFIELD Fuel Assistance Client Services Specialist (seasonal
Oct-June) Job Type Full-time Description DEPARTMENT: Community Services
POSITION TITLE: Fuel Assistance Client Services Specialist LOCATION:
Greenfield and Orange STATUS: Non-Exempt SUPERVISOR: Assistant Fuel
Assistance Manager POSITION SUMMARY Provide general and clerical support
to the Fuel Assistance program under the supervision of the Assistant
Fuel Assistance Manager. Primary duties include telephone and walk-in
reception tasks, scheduling for the Fuel Assistance program
appointments, conducting phone intake appointments as needed, and
assisting clients to complete applications for Fuel Assistance Program.
Client Services Specialists also connect Fuel Assistance participants to
other CAPV programs. The ideal candidate will demonstrate the following
competencies: Interpersonal communication ? verbal and written;
in-person and phone. Customer Service skills; ability to engage in a
compassionate, empathetic manner. Conflict resolution, problem-solving,
establishing priorities, navigating change. Organizational and attention
to detail skills. Judgement and decision-making. Work independently and
collaboratively with a team. Promote equity by deconstructing barriers
to a racially just system. Cultivate work environments that value
truth-telling, courage, vulnerability, space to think and reflect,
community-mindedness, hope, and openness to difficult conversations. Key
Knowledge and Experience: Knowledge of Franklin and Hampshire counties
and North Quabbin regional organizations, social services, advocacy, and
navigating resources Experience working with marginalized communities
and individuals with low incomes Experience with data management, data
capture, and tracking methods. Adapt to changing priorities and
demonstrate close attention to details Proficient computer skills
(Microsoft Suite and databases) Bi-lingual in English and Spanish,
Haitian Creole, and/or Russian is a highly valued skill for this role.
To Qualify Minimum Qualifications/Transferable Skills:? Two years of
customer service and office experience in a social services or closely
related field. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical
demands and work environment described below are representative of those
that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Requires sitting for extended periods. Working in an office environment.
Some bending and stretching required. Extensive use of the telephone is
required. Manual dexterity required for use of calculator and computer
keyboard. Must be able to lift from 20 – 30 lbs. Specific vision
abilities required by this job include vision, color vision and the
ability to adjust focus. The work environment includes indoor office
environments or comparable spaces, and community spaces, with occasional
exposure to outdoor weather when traveling to outreach or meeting sites.
The noise level varies by site. AA/EOE/ADA Employment is contingent upon
successful completion of Criminal Offender Record check (C.O.R.I.) prior
to hire and every three years.