Functional Assessment Service (FAS) Management Information Manager

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Birmingham – 3 Arena Central, Bridge Street, Birmingham B1 2AX

Blackpool – Peel Park, Brunel Way, Blackpool FY4 5ES

Glasgow – Atlantic Quay, Glasgow G2 8SP.

Leeds – Quarry House, Quarry Hill, Leeds, LS2 7UA.

Manchester – 2 St Peter’s Square, Manchester, M2 3AA.

Newcastle – Benton Park View, Newcastle-upon-Tyne, NE98 1BA.

Sheffield – Hartshead Square, Sheffield, S1 2FD.

Pontypridd – Treforest, Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN.

About the job

Job summary

Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further. 

Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here. 

DWP is looking to fill 1 role in Contract Management and Partner Delivery directorate. We welcome applications from candidates who demonstrate: 

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s largest public service department, we operate on a scale almost unmatched across Europe, and most people in the UK will have come into contact with us at some point in their lives.  

DWP works with external providers to deliver a number of specialist services for some of the most vulnerable individuals in the UK, including those who are disabled, have health conditions or are in long-term unemployment. 

The responsibility for managing the health and employment contracts sits within the Contract Management and Partner Delivery (CMPD) directorate, and we also support local authorities to deliver housing benefit and allocate and manage billions of pounds in funding. CMPD sits within Finance Group (FG) and works closely with a wide range of colleagues including DWP Service Delivery, Commercial, Finance, Strategy and contracted suppliers. 

CMPD work with professionalism and commitment as an exemplar, driving third-party performance to deliver the department’s goal of helping those that can work and supporting those that can’t.  

Our people are empowered to continuously improve our processes, while working in partnership with our providers and internal stakeholders. This enables us to drive high-quality outcomes for our claimants and value for money for the public. 

Job description

Key tasks include but are not limited to: 

• This role involves working directly with end users and stakeholders to gather business requirements to inform MI production.
• The successful candidate will be the MI expert within the team.
• Translating requirements into proposed solutions and working with other technical specialists to turn proposed solutions into practical applications.
• Identifying opportunities for continuous improvement of operational processes in line with DWP’s strategic objectives.
• Assisting in defining what MI can and should be captured during the various operational processes carried out in the division and being responsible for producing that MI for usage at various levels.
• Production of various weekly MI snapshots and the monthly CAD dashboard for internal and external audiences whilst maintaining close working relationships with in-house analysts, database design team and contract management colleagues.
• Supporting non-clinical audit teams through the uploading and extraction of data samples into a specialist database.
• Support Clinical Auditors with the production of MI on team quality and consistency to support the Departments wider commitment to ensuring quality and consistency in the audit process.
• Presenting and explaining data to stakeholders at boards, workshops and ad hoc meetings as required.
• Ensure MI proposals and MI captured meet strict Data Protection and GDPR Policies & Legislation.
• Provide support and knowledge across other areas as required to help drive quality of performance of divisional operations now and in the future through detailed and informative MI solutions.

Person specification

Candidates should demonstrate the following criteria in their 1000-word personal statement as this is the information that will be used to conduct the written sift.  

• Lead Criteria: Strong, proven problem-solving and analytical skills, including experience in advanced excel capability, with the ability to interpret and appropriately display complex data and create Management Information to draw conclusions, identify improvements and resolve issues. This criterion must be met.
• Ability to effectively communicate complex and sometimes challenging messages to a diverse range of senior internal and external stakeholders.
• Strong interpersonal skills and a collaborative approach to working with a wide range of internal and external stakeholders.
• A self-starter who can work independently and flexibly to get buy-in and agreement to achieve common goals across a wide range of organisations and individuals, whilst meeting deadlines.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Seeing the Big Picture
• Developing Self and Others

Benefits

Alongside your salary of £37,497, Department for Work and Pensions contributes £10,862 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jamie Macpherson
• Email : fg.cmpdresourcingandrecruitment@DWP.GOV.UK

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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