FX Dealer Support Executive

Who We Are

Over the last 18 years, Equals Money has helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, open-banking to card acquiring, we are focused on a single goal of making it easy for our customers to manage and move their money.

With headquarters in London and Brussels and teams in Chester, Amsterdam and Los Angeles, the Equals Group operates a portfolio of successful and exciting business lines and brands – Equals Money, FairFX and CardOneMoney in the UK and Equals Money Europe in Belgium. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the Role

The Key Affiliate Coordinator will play a critical role in supporting one of our largest affiliates, helping drive new business within the Equals Solutions division. This position is key to managing the administrative aspects of onboarding new prospects and potential customers, ensuring a seamless and compliant onboarding experience.

A strong attention to detail and organisational skills are essential, with occasional international travel to client meetings and industry conferences.

Responsibilities

• Affiliate Support:
• Work closely with the affiliate partner to understand their needs and support business development efforts.
• Act as the main point of contact for administrative tasks related to the affiliate’s clients and prospects.
• Provide regular updates and reports on progress and performance of new business initiatives.
• Onboarding & Compliance
• Manage the onboarding process for new prospects and potential customers, ensuring all documentation is accurate and compliant with industry regulations.
• Coordinate with internal departments (onboarding, risk, compliance) to ensure onboarding meets all required standards.
• Maintain accurate and organised records of client onboarding documents and status updates.
• Administrative Tasks
• Handel day-to-day administrative duties related to the affiliate’s business development, including scheduling meetings, preparing presentations, and managing communications.
• Track and monitor key performance metrics related to new business.
• Update CRM systems and databases with client information and onboarding progress.
• Travel & Event Support:
• Occasionally travel internationally to attend client meetings and conferences, representing Equals Solutions and supporting affiliate – driven business development efforts.
• Assist in the preparation and coordination of meetings and events, ensuring all materials and logistics are handed efficiently.

Essential Skills

• Strong analytical and problem-solving skills. Ability to think strategically and creatively to solve customer challenges.
• Knowledge of B2B payments.
• Excellent Communication skills, socially confident and engaging with internal and external stakeholders
• Proven experience in administrative roles, preferably within the financial services/ fintech industries.
• Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy.
• Willingness to travel internationally for meetings and events.
• A passion for helping customers succeed, with a proactive approach to identifying and addressing customer needs.
• Fluent in written and spoken English.

Benefits

• A competitive salary benchmarked against a peer group.
• 25 days holiday per year + your birthday off
• Opportunities for progression, development and learning new skills.
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
• Interbank currency rates on travel money and international transfers.
• We operate a hybrid working arrangement where possible.

Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding. For this role a minimum of 3 days in the office will be required with remote working offered for the remaining working days.

Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.

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