Gaming Technical Compliance Engineer

Gaming Technical Compliance Engineer – (2500017S)

Description

The Massachusetts Gaming Commission (“MGC”) seeks a Gaming Technical Compliance Engineer, reporting to the Gaming Technical Compliance Manager. This position is responsible for reviewing, testing, and evaluating electronic gaming devices (EGDs), ancillary equipment, sports wagering systems and equipment, assessment of modifications to EGDs, sports wagering devices, player tracking systems, slot monitoring, and accounting systems to ensure interoperability. In addition, the incumbent is responsible for providing technical support to other MGC divisions, the Network Operations Center (NOC), and regulatory compliance with MGC licensees.

The role requires implementing and conducting test plans to ensure the gaming and sports wagering technology complies with MGC regulations and technical standards. The incumbent will cooperate with the Gaming Technical Compliance Unit to identify and implement Gaming and Sports Wagering IT best practices and compliance.

Duties and responsibilities include, but are not limited to the following:

Oversee the viability and reliability of gaming devices and sports wagering equipment during field operations and public use.

• Create, execute, and explain test cases, both manual and automated plans.
• Perform in-depth analysis and testing of gaming devices and associated equipment to ensure proper functionality, interoperability, and compliance with MGC’s technical regulations.
• Initiate, coordinate, and enforce MGC policies, procedures, systems operations, and requirements.
• Act as regulatory gaming and sports wagering compliance representative for the MGC, working closely with the certified independent test labs, licensed gaming manufacturers, and casinos.
• Create software revocation notifications for all licensed manufacturers as necessary.
• Maintain, produce and create new and existing monthly, quarterly, and yearly reports.
• Review and approve submissions according to the change management processes.
• Seek opportunities to resolve problems, achieve goals, or otherwise advance the mission of the MGC.
• Perform tests in the Gaming Compliance Lab to verify the accuracy of slot machine communication and interoperability with the MGC;s central monitoring system.
• Perform tests to analyze the accuracy of slot monitoring and sports wagering systems and subsequent modifications and upgrades.
• Investigate alleged cheating incidents involving electronic gaming devices or ancillary equipment.
• Investigate player disputes involving suspected gaming devices and sports wagering equipment malfunctions or failures and furnish forensic reports as requested.
• Assist in the Investigations and Enforcement Bureau as needed in the seizure and testing of electronic gaming devices and sports wagering equipment suspected of use in illegal activities.
• Required to travel to various sites as needed or requested.
• Other duties as assigned.

Qualifications

Required Experience, Education, and Training:

• Bachelor’s degree from an accredited college or university in Computer Engineering, Software Engineering, or Computer Science with at least three-years of relevant work experiences, of which at least two-years must have been directly related to the duties/responsibilities as outlined or High School diploma or GED with at least six-years of full-time or equivalent part-time professional relevant experience and training required of which at least four-years must have been directly related to the duties and responsibilities Outlined
• Experience working with EGDs, sports wagering and associated equipment, or EGD and ports wagering management systems.
• Experience with SQL and Database Management tools,
• Experience with Windows, Linux, and server-based applications.
• Experience with developing, performing or analyzing test plans.

Required Skills and Qualifications:

• Proficiency in Jira, 0365 applications.
• Ability to work in a non-smoking casino gaming environment, including but not limited to constant flashing lights, constant noise, and crowded areas.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Knowledge of IT industry standards, change management processes, and use of enterprise standards change control procedures.
• Ability to work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to work independently, prioritize existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
• Proven background in providing excellent customer service.
• Strong analytical and problem-solving skills; thinks and act quickly to solve issues.
• Excellent verbal and written communication skills. Must be able to explain technology to nontechnical management and others. Great people skills are a must.
• Maintain up-to-date knowledge of emerging technologies and practices.
• Ability to understand the laws, rules regulations policies, procedures, standards and guidelines governing all MGC activities.
• Ability to lift up to 35 lbs. and push 65 lbs.

Preferred Skills and Qualifications:

• Experience working with “Team-Based Practices”, e.g., Agile, Kanban, etc.
• Ability to work on multiple concurrent projects.
• Ability to follow Standard change management processes. Document and evaluate the impact of required changes to the various networked systems. Plan, schedule, and communicate changes to be implemented.
• Ability to understand and follow complex oral and written instructions.
• Experience utilizing tools and research abilities to resolve technical issues.

Our Benefits: 

Hybrid work environment; MA State Retirement Plan (pension); a 9000 sq. foot on-site fitness center; tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.

The MGC offers a hybrid work environment and requires staff to work at least two days in the Boston Office. Based on business needs, additional in-office days may be required.

Salary is commensurate with experience.

The successful candidate must pass an extensive background check conducted by the Massachusetts State Police. It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Official Title: Tech Compliance Engineer, MGC

Primary Location

: United States-Massachusetts-101 Federal Street – Boston

Job

: Unclassified

Agency

: Massachusetts Gaming Commission

Schedule

: Full-time

Shift

: Day

Job Posting

: Feb 5, 2025, 7:49:05 PM

Number of Openings

: 1

Salary

: 71,474.00 – 92,377.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Boniswa Sundai – 6179798493

Bargaining Unit: Non

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes

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