GATEHOUSE COORD

POSITION TITLE: Gatehouse Coordinator

Job Purpose 

The Gatehouse Coordinator will possess excellent customer service skills and maintain a professional attitude while handling all incoming calls, receiving clients, visitors and vendors. Also, assist with general office administrative functions.

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE

• Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By
• Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
• Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
• Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

QUALITY

• Responsible for being familiar with the Company’s Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System
• Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement

OPERATIONS

• Promptly and courteously greet and receive visitors, ascertains nature of business, and direct visitor to appropriate person or area.
• Professionally answer and handle all incoming calls by providing excellent customer service to callers by routing calls to appropriate person.
• Perform a variety of clerical and word processing functions.
• May assist with scanning, reviewing and submitting of Accounts Payable documents.
• Sorting, opening and distributing of in-coming mail.
• Provide support by assisting in other functions as needed.

COMMUNICATION

• Maintains effective communications with all key stakeholders both internal and where appropriate external
• Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports

FINANCIAL

• All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses
• Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure

PEOPLE & DEVELOPMENT

• Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
• Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
• Supervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
• Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce

VISION & LEADERSHIP

• Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times

Experience & Education

REQUIRED

• 3 – 4 Years of general clerical and administrative experience
• Proficient typing skills
• General computer knowledge.

PREFERRED

• University Degree/Diploma or equivalent with 2-4 years related experience
• Master’s degree & 0-2 years experience
• Prior receptionist and/or customer service-related experience is preferred
• Knowledge of SAP would be beneficial

Knowledge, Skills & Abilities

REQUIRED

• Professional attitude with a strong customer service awareness and focus.
• Excellent verbal and written communication skills and ability to follow instructions.
• Able to work and interact with all levels of personnel
• Strong organization and time-management skills
• Proficient typing and word processing skills

Travel Requirement: This role may require domestic and potentially international travel of up to: <10%

JOB DESCRIPTION SCOPE

This job description’s purpose is to offer some details on the scope and depth of the role and its interaction with other roles with the organisation, through a focus on key criteria. It cannot capture the entire scope of the role. The document is generic in nature and offers consistency in role content from the early career level to more senior levels. The Company’s expectation is that the holder of the role understands and accepts that its expectations will be potentially greater from those in more senior roles than those at an early stage of their career. Responsibilities may well be greater and their decisions will have greater impact on the function and organisations performance. The Company reserves the right to amend the content of the job description to better reflect the changing scope of the role with or without notice.

GEOZONE ADDENDUMS

The job description template is a generic document designed to improve the quality, consistency and accuracy of the information regarding the Company’s expectations for the position. Individual countries may have some regulatory requirements that are required to be included in the job description. Any specific country requirements are captured in their specific Geozone addendum, which should be issued to the employee with the job description document.

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• Weatherford Centre, Souterhead Road, Aberdeen, AB12 3LF, GB
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