GDAS Administrator Receptionist

Role Responsibility:

GDAS Criminal Justice Team Administrator Receptionist

Newport, Gwent, NP20 1EL

Salary £23,000.00 per annum

Permanent – Full-time (37 hours per week)

G4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors. We pride ourselves on the quality of our provision and we consistently seek to work alongside and in partnership with a range of other providers in the voluntary (third), public and private sectors.

We have developed services which are focused on identifying ways to maximise positive impact and make the most effective use of available resource by working with other agencies on common objectives. In this way we are increasingly able to meet wide ranging and complex needs in the most appropriate way.

We have a commitment to research, evaluation and review of evidence based initiatives.

We value and, where possible, contribute to research into reducing re-offending and therefore we recognise the importance of understanding the wider environment in which individuals operate and this informs us about how best to engage, support and help people with change.

We seek to employ people with drive and energy and a real interest in innovation and teamwork – working beyond traditional organisational boundaries.

This is an integral role within our criminal justice substance use services within Gwent. The role is full time, and includes a 3 day reception function within our Blackwood base, welcoming and creating a warm environment for individuals accessing clinical and psychosocial support.

In addition, the role provides administrative support for the team. This includes managing referrals, maintaining databases and providing reports, and also taking calls and responding to emails from our people accessing the service, colleagues and partner agencies.

You will work closely with other G4S/GDAS administration teams and demonstrate a commitment to continuous development and improvement, working collaboratively with all partners to provide best practice

Key Responsibilities

• Act as a first point of contact ensuring visitors receive a friendly and efficient service and all calls and visits are dealt with promptly and courteously.
• Engage with people as they are accessing our services, showing a genuine interest in wellbeing, and promoting respectful, engaging relationships.
• Support the team with data recording and general administrative tasks.
• Act as the Single Point of Contact for the main phone number and deal with calls efficiently.
• Supporting the case management team with drug testing (following training), issuing appointments, noting behaviour change and sharing concerns with colleagues with any signs of distress in those who access our service.
• Assist with data collection and reporting using spreadsheets and web based case management systems.
• Managing the functional mailbox, dealing with enquiries in a timely manner.
• Screening referrals to ensure suitability and liaising with partners as identified.
• Allocate referrals when suitability has been confirmed( within 24 hrs), updating case management systems
• Contribute to the preparation of data for monthly and quarterly reports
• Assist with purchasing processes, ordering supplies and monitoring stock.
• Ensure the premises are secured properly at the end of the working day
• To carry out regular security checks on panic and fire alarms
• Responsible for reporting maintenance of the building
• Assist in carrying out Health and Safety audits and responding to recommendations
• Distribute information to all team members as required including Information Bulletins and changes to policies etc.
• Work flexibly to maintain the most appropriate level of service provision. There may be occasional travel to provide cover at other sites and for training and administration meetings.
• Participate in training and supervision processes.
• Arrange and support meetings as required, including note taking.
• Undertake other duties appropriate for the role

The Ideal Candidate:

You will have a professional attitude with a strong and flexible work ethic. Your good communication skills will assist you with working as part of the team and at times working alone.

With an ability to keep calm under pressure and effectively manage your time, IT skills are a must together with experience of Google and Case management systems.

You must be willing to respond flexibly to the needs of the service and have a full UK driving licence and access to your own transport.

We encourage applications from Welsh speaking candidates.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

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