General Manager, Service Center

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

We are seeking a dynamic and experienced General Manager to lead our Greensboro facility with excellence and innovation. In this pivotal role, you will oversee the day-to-day management and operational responsibilities, ensuring seamless coordination across various departments. Your leadership will encompass sales, production, warehouse operations, quality assurance, shipping and logistics, maintenance, and administrative functions.

Roles and Responsibilities

• Drive strong safety culture in conformance with company and industry standards
• Lead and oversee all commercial and operational activities within the service center
• Establish sales and profit goals for the service center, including margin targets
• Develop strategic and tactical plans to grow and support the service center product offering
• Establish and meet service, quality, and profitability goals
• Train, coach, and develop team members
• Build credibility and trust while providing an excellent customer experience
• Meet or exceed EBITDA goals established for your location
• Understand the financial basics of the business as they relate to the profitability of the company
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s Degree required
• A minimum of 10 years of leadership experience in a manufacturing environment with a demonstrated track record of performance is required; Metal Service Center experience is a plus
• Experience in the development and execution of strategically defined sales programs that have shown profitable growth in different market Application
• Familiarity with OEM-style quality programs and expectations contained within
• Understanding of ISO policies, procedures, and work instructions as outlined by ISO
• Strong data analysis skills and proficiency with Excel is required
• Analytical ability to understand metrics as a way to measure performance
• Demonstrated leadership skills with the ability to train and mentor employees
• Demonstrated a proactive approach to business and strong customer service orientation

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