General Manager, Service Center

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a General Manager, you are responsible for the financial performance of multiple service centers, ensuring excellence in safety, sales, production, and more. Your leadership will drive strategic initiatives aligned with our company’s vision, achieving top-tier financial and safety outcomes. Additionally, you will ensure compliance with regulatory standards and provide guidance to our dedicated associates, fostering a culture of excellence and growth.

Roles and Responsibilities

• Advises Multi-Market General Manager on strategic business development initiatives that impact operations and profitability of your area of resposibilities. Keeps Multi-Market General Manager informed about business activities, performance to objectives, improvement opportunities, and recommended course of action.
• Develops and communicates strategies within multi-market ensuring growth opportunities and areas for improvement within each Service Center are identified.
• Develops operational performance goals for each Service Center which are aggressive yet obtainable and tied to short and long-term objectives of the Region and Company, including with respect to strategic management of the production, shipping, receiving, technology, inventory, and facility management functional areas.
• Determines reporting structure and resource needs across assigned Service Centers; allocates resources as needed to ensure efficient operations are maintained.
• Oversees implementation and maintenance of health, safety and environmental programs as established by regulatory requirements and Company policy.
• Monitors performance relative to established operating objectives to ensure goals and targets are achieved. Initiates corrective action as needed to ensure adherence to annual operating plans, sales, margin, and capital employed.
• Develops and maintains positive employee relations. Identifies developmental and training needs, assigns responsibilities, and coaches to maintain alignment with company goals and strategies. As needed, provide constructive feedback to direct and indirect reports.
• Performs all functions of personnel management of employees in accordance with Company policies. Ensures subordinates support related initiatives for their employees.
• Ensures continuous improvement environment is developed and maintained; evaluates training needs of all direct reports.
• Assists with compliance on all Sarbanes-Oxley reporting and procedures for all assigned functional departments and/or locations as specified in the quarterly certification letters and Ryerson SOX Key Control Matrices, and other applicable SOX and controls documentation provided by Ryerson Finance.
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree required, Master’s degree a plus.
• Requires 7 – 10 years progressive operational and managerial experience, including sales and general management; knowledge of Company policies, procedures and metals services industry required.
• General management and/or sales management experience with profit and loss responsibilities required.
• Proven track record of successful leadership of company operations, finance, sales, and quality assurance preferred.
• General financial acumen related to the understanding of company profitability measures.
• Strong professional leadership, communication, business ethics, and interpersonal skills.
• Strong analytical and problem-solving skills; must be detail oriented.
• Effective delegation and employee development skills.
• Strong customer service orientation.

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