JOB DESCRIPTION

The Global Fraud Investigator & Case Manager is part of the six-member Fraud Oversight Team (FOT) embedded within the Global Risk & Compliance (GRC) Department under the Global Programs division. The core functional pillars of GRC are to:

1. Provide strategic direction and oversight to global compliance systems, internal and external
2. Manage global risk and compliance programs and portfolios, and implementation of compliance & risk strategy for global programs; and,
3. Oversee management and deterrence of fraud through effective fraud allegation management.

Under the direction of Sr. Director, GRC & ERM and guidance of Fraud Oversight Team senior personnel, the Global Fraud Investigator & Case Advisor is responsible for managing assigned fraud case portfolio in alignment with agency standards, including but not limited to allegation credibility assessments, investigation of credible allegations, adherence to case management timeliness/ performance standards, comprehensive and sustainable remediation planning, and internal and external reporting.

Roles and Key Responsibilities

Strategic Direction and Oversight
• Provide strategic direction on fraud risk management in alignment to global compliance systems, internal and external
• Lead the continuous development and improvement of the global investigations framework and approach.

Case Management
• In collaboration with relevant Country Program, Regional Office, and Global Department personnel, either directly and/or through guidance, oversee and/or execute the assessment and investigation of fraud allegations for assigned cases. Ensure all steps throughout the investigation cycle (including credibility assessment, planning, fieldwork, reporting, remediation, and follow-up) are completed in accordance with the CRS Allegation Management Policy & Procedure and in compliance with applicable laws and donor regulations.
• Ensure case records are accurate and current in the CRS system, following Allegation Management Policy & Procedures and meeting assigned timelines

Capacity Building and Internal Controls Strengthening
• Formulate effective root cause analysis to ensure proposed remediation measures are effective and sustainable and follow up implementation with assigned personnel.
• Reviews processes of the organization and propose process innovations leveraging IT resources to improve process efficiency while maintaining data integrity and security.
• Prepare periodic summary reports that drive action planning and decision making for GRC Team.
• Building capacity of country, regional and departmental personnel, directly or through communities of practice, in fraud management and deterrence.
• Support the recruitment, onboarding, and mentoring of field-based personnel with fraud investigation responsibilities

The Global Fraud Investigator & Case Manager is part of the six-member Fraud Oversight Team (FOT) embedded within the Global Risk & Compliance (GRC) Department under the Global Programs division. The core functional pillars of GRC are to:

1. Provide strategic direction and oversight to global compliance systems, internal and external
2. Manage global risk and compliance programs and portfolios, and implementation of compliance & risk strategy for global programs; and,
3. Oversee management and deterrence of fraud through effective fraud allegation management.

Under the direction of Sr. Director, GRC & ERM and guidance of FOT senior personnel, the Global Fraud Investigator & Case Manager will be responsible for managing assigned fraud case portfolio, including but not limited to allegation credibility assessments, investigation of credible allegations, case management timeliness/ performance, comprehensive and sustainable remediation planning, and internal and external reporting.

Roles and Key Responsibilities:

• In collaboration with relevant Country Program, Regional Office, and Global Department personnel, either directly and/or through guidance, oversee and/or execute the assessment and investigation of fraud allegations for assigned cases. Ensure all steps throughout the investigation cycle (including credibility assessment, planning, fieldwork, reporting, remediation, and follow-up) are completed in accordance with the CRS Allegation Management Policy & Procedure and in compliance with local laws and donor regulations.
• Ensure case records are accurate and current in the CRS system, following Allegation Management Policy & Procedures and meeting assigned timeliness
• Building capacity of country, regional and departmental personnel, directly or through communities of practice, in fraud management and deterrence.[CM1]
• Carry out additional duties as assigned by the Sr. Director, GRC & ERM, and FOT senior staff

• Bachelor’s degree in Accountancy, Business Administration/Management or other relevant field.
• Minimum of eight years related work experience, ideally with at least two years’ experience in an international or a donor organization.
• Working experience with ERP and/or accounting systems

Preferred Qualifications
• Certifications such as CIA, CFE or CPA or similar qualifications are desirable.

Knowledge, Skills and Abilities
• Excellent relationship management skills, with the ability to influence and secure buy-in from individuals across diverse geographical and cultural settings, including those not under direct supervision.
• Demonstrated success in building capacity of peers through variety of methods.
• Strong strategic, analytical, problem-solving, and systems thinking skills, with an aptitude for seeing the big picture and exercising sound judgment.
• Proactive, resourceful, and results-oriented approach to achieving goals.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Exceptional written and oral communication skills – ability to communicate clearly and succinctly for and with the given audience, who may or may not speak English as first language
• Mastery in providing and receiving constructive feedback.
• Proficient communication in remote and matrix environments – use of email, instant messaging, phone and video calling, etc.
• Outstanding customer care and service orientation.
• Continuous improvement mindset and capacity for ongoing learning.
• Advanced planning, organizational, and analytical capabilities.
• IT, data logic, and data analysis skills.
• Working knowledge of USG and other donor sub-recipient requirements.
• Sense of humor and adaptability in various professional settings.
• Knowledge of accounting, procurement, internal control frameworks and/or internal/external audits
• Familiarity with the regulations of the US, the UK, and other major donor governments and organizations, e.g., Global Fund, World Bank, etc.

Required Languages: Preference will be given first to candidates fluent in English along with either or both Arabic and French. Second preference will be extended to individuals proficient in English and Spanish, or a combination of French and Spanish, or Arabic and Spanish. The third preference will apply to other trilingual and bilingual candidates.

Travel – Willingness and ability to travel (normally less than 25% with the possibility of traveling up to 50%)

Supervisory Responsibilities: None

Preferred Qualifications:

• CIA, CFE or CPA or similar qualification

Knowledge, Skills and Abilities (SKAs)

• Excellent relationship management skills, with the ability to influence and secure buy-in from individuals across diverse geographical and cultural settings, including those not under direct supervision.
• Demonstrated success in building capacity of peers through variety of methods.
• Strong strategic, analytical, problem-solving, and systems thinking skills, with an aptitude for seeing the big picture and exercising sound judgment.
• Proactive, resourceful, and results-oriented approach to achieving goals.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Exceptional written and oral communication skills – ability to communicate clearly and succinctly for and with the given audience, who may or may not speak English as first language
• Mastery in providing and receiving constructive feedback.
• Proficient communication in remote and matrix environments – use of email, instant messaging, phone and video calling, etc.
• Outstanding customer care and service orientation.
• Continuous improvement mindset and capacity for ongoing learning.
• Advanced planning, organizational, and analytical capabilities.
• IT, data logic, and data analysis skills.
• Working knowledge of USG sub-recipient requirements.
• Sense of humor and adaptability in various professional settings.
• Knowledge of accounting, procurement, internal control frameworks and/or internal/external audits
• Familiarity with the regulations of the US, the UK, and other major donor governments and organizations, e.g., Global Fund, World Bank, etc.
• Working experience with ERP and/or accounting systems