Group Rooms Coordinator (Full-Time) *free parking*

• Earn paid time off on day 1
• Free parking and free meals
• Option to be paid daily
• Discounted hotel stays for team members and family and friends.
• Debt free education

Responsible for all room blocks, and handling all special reservation requests for our group customers and blocks along with any reservations type calls that are received in the department.

What will I be doing?

• Handle rooming list from clients and Event Managers. Communicate with clients and Events on upcoming groups needs. Route room charges to the groups with master accounts based on information received from Meeting Planners or Event Managers. Update both Passkey and R & I inventory systems when needed. Be familiar with the GetPlanning site for group updates. Check all resumes for incoming groups. Post advance deposits either by credit card or check. Process credit card authorizations as they are received. Communicate with guests who have been determined to have invalid or declined credit card authorizations. Handle all VIP reservations. Respond to Guest Assistance Files pertaining to guest reservations
• Confirm guest reservations for individuals via telephone and email. Handle all 3rd party reservations request. In the case of a PERM contract, responsibility of confirmation/input of any reservations while ensuring inventory is balanced to the contract on a daily basis.
• Assist the Reservations Department at HRCC with questions, problems or concerns that arise concerning reservations made at the hotel.
• Confirm and assign suite reservations for groups making sure the number of suites allocated to each group is available and/or blocked appropriately in the OnQ PM system.
• Assists office in other administrative duties as needed. Prepares reports as required. Attends mandatory meetings/training sessions. Performs other duties as required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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